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Total Quality Management & Business Excellence Volume 24, 2013 - Issue 5-6: Business Excellence Models, TQM, Management Tools and Culture
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Original Articles

Business-process management: a proposed framework for future research

Wai Peng Wong School of Management, Universiti Sains Malaysia, 11800, USM, Penang, MalaysiaCorrespondence[email protected]
Pages 719-732 | Published online: 09 May 2013

Citations (12)

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Read on this site (3)

Renata Gabryelczyk & Narcyz Roztocki. (2018) Business process management success framework for transition economies. Information Systems Management 35:3, pages 234-253.
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Ming-Kuen Chen, Yen-Ling Lin & I-Wen Chen. (2015) Constructing innovative service quality for department stores. Total Quality Management & Business Excellence 26:5-6, pages 482-496.
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Wai Peng Wong, Ming-Lang Tseng & Kim Hua Tan. (2014) A business process management capabilities perspective on organisation performance. Total Quality Management & Business Excellence 25:5-6, pages 602-617.
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Articles from other publishers (9)

Luke Bartlett, Muhammad Ashad Kabir & Jun Han. (2023) A Review on Business Process Management System Design: The Role of Virtualization and Work Design. IEEE Access 11, pages 116786-116819.
Crossref
Ivona Jovanović, Dragana Stojanović, Dragoslav Slović, Ivan Tomašević, Barbara Simeunović & Milica Maričić. 2022. Business Process Management Workshops. Business Process Management Workshops 179 191 .
Wentong Liu, Caleb C.Y. Kwong, Young-Ah Kim & Hongfei Liu. (2021) The more the better vs. less is more: Strategic alliances, bricolage and social performance in social enterprises. Journal of Business Research 137, pages 128-142.
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Alicia Martín-Navarro, María Paula Lechuga Sancho & José Aurelio Medina-Garrido. (2021) Testing an instrument to measure the BPMS-KM Support model. Expert Systems with Applications 178, pages 115005.
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Mumin Abubakre, Amjad Fayoumi & Ismail Eleburuike. (2020) Implementing process improvement initiative: the role of visualisation and standardisation methods. Business Process Management Journal 27:3, pages 965-986.
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Alicia Martin-Navarro, María Paula Lechuga Sancho & José Aurelio Medina-Garrido. 2021. Encyclopedia of Organizational Knowledge, Administration, and Technology. Encyclopedia of Organizational Knowledge, Administration, and Technology 433 447 .
Bob Travica. 2020. Informing View of Organization. Informing View of Organization 269 305 .
Wai Peng Wong, Noor Hazlina Ahmad, Aizzat Mohd. Nasurdin & Marini Nurbanum Mohamad. (2013) The impact of external environmental on business process management and organizational performance. Service Business 8:4, pages 559-586.
Crossref
Bob Travica. 2014. Examining the Informing View of Organization. Examining the Informing View of Organization 222 255 .

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