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Original Articles

The effectiveness of the ISO 9001 quality management system in service companies

Pages 769-781 | Published online: 05 Jun 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (9)

Luis Fonseca, Pedro Domingues, Henriqueta Nóvoa, Paul Simpson & Joana dos Guimarães Sá. (2023) ISO 9001:2015: the view from the conformity assessment community. Total Quality Management & Business Excellence 34:5-6, pages 558-579.
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Yasmin Silva Martins, Carlos Eduardo Sanches da Silva, Paulo Alexandre da Costa Araújo Sampaio & Lucas Catalani Gabriel. (2022) ISO 9001:2015 and risk-based thinking: scientific research insights. Total Quality Management & Business Excellence 33:11-12, pages 1326-1343.
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Patricia F. S. Siltori, Izabela Simon Rampasso, Vitor W. B. Martins, Rosley Anholon, Dirceu Silva, Jefferson Souza Pinto & Walter Leal Filho. (2021) Analysis of the motivations for ISO 9001:2015 adoption in the Brazilian business context. Quality Management Journal 28:2, pages 76-85.
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Tajammal Hussain, Jacob Kjær Eskildsen & Rick Edgeman. (2020) The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis. Total Quality Management & Business Excellence 31:11-12, pages 1195-1224.
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Siti Arni Basir & John Davies. (2018) ISO 9000 maintenance measures: the case of a Malaysian local authority. Total Quality Management & Business Excellence 29:1-2, pages 185-201.
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Michela Poli, Silvia Pardini, Ilaria Passarelli, Ilaria Citti, Davide Cornolti & Eugenio Picano. (2015) The 4A's improvement approach: a case study based on UNI EN ISO 9001:2008. Total Quality Management & Business Excellence 26:11-12, pages 1113-1130.
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Evangelos Psomas & Jiju Antony. (2015) The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies. International Journal of Production Research 53:7, pages 2089-2099.
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Milena Alič. (2014) Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations. Total Quality Management & Business Excellence 25:7-8, pages 790-811.
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Lassaad Lakhal. (2014) The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance. Quality Management Journal 21:3, pages 38-48.
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Articles from other publishers (19)

Rafael Martínez-Peláez, Alberto Ochoa-Brust, Solange Rivera, Vanessa G. Félix, Rodolfo Ostos, Héctor Brito, Ramón A. Félix & Luis J. Mena. (2023) Role of Digital Transformation for Achieving Sustainability: Mediated Role of Stakeholders, Key Capabilities, and Technology. Sustainability 15:14, pages 11221.
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Mohammed Awad Alshahrani & Khalid Sami Husain. (2023) The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy. International Journal of Quality & Reliability Management.
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Aysun KAPUCUGİL İKİZ & Fırat DÖNEN. (2023) KÜÇÜK VE ORTA ÖLÇEKLİ İŞLETMELERDE ISO 9001:2015 KALİTE YÖNETİM SİSTEMİ UYGULAMALARININ DEĞERLENDİRİLMESİ: KAYSERİ İLİ ÖRNEĞİEVALUATION OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEM PRACTICES IN SMALL AND MEDIUM ENTERPRISES. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 25:1, pages 93-133.
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Neeraj Yadav & Pantri Heriyati. (2023) Fallacy of continual improvement in the longitudinal study of ISO 9001 and IATF 16949 standards. International Journal of Productivity and Performance Management.
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Renáta Cződörová & Jozef Gnap. (2023) Investigation of the Effectiveness of the Introduction of the Quality Management System According to the ISO 9001 Standard in Transport Companies: Slovakia Case Study. Sustainability 15:3, pages 2401.
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Rateb Sweis, Nasser AL-Huthaifi, Afnan Alawneh, Wassim Albalkhy, Taghrid Suifan & Raeda Saa'da. (2021) ISO-9001 implementation and critical success factors of the Jordanian consulting engineering firms. International Journal of Productivity and Performance Management 71:4, pages 1407-1425.
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Christian Valéry Tayo Tene & Raphaël Nkakleu. (2021) Impacts économiques de la certification ISO 9001 dans les PME : une revue systématique de la littérature. Question(s) de management n° 32:2, pages 167-186.
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Luis Fonseca, Maria CardosoCristianaCristiana, Maria PereiraTeresaTeresa & Paulo Ávila. (2021) ISO 9001 certification benefits: Aprincipal component analysis. FME Transactions 49:4, pages 835-841.
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Efrosini Siougle & Sophia Dimelis. (2020) Linking ISO 9000 certification to firm performance and financial crisis: a matched sample longitudinal analysis. International Journal of Quality & Reliability Management 38:3, pages 751-779.
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Kyriacos I. Kouros & Christis Z. Chrysostomou. (2020) Management of Market Surveillance Authorities for Construction Products. The Open Construction and Building Technology Journal 14:1, pages 124-132.
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Yasmin Silva Martins & Carlos Eduardo Sanches da Silva. 2019. Industrial Engineering and Operations Management I. Industrial Engineering and Operations Management I 257 269 .
N. M. Pallawala, N. P. Jayamaha & N. P. Grigg. (2018) Testing the ISO 9001:2015 Process Model: An Australasian Empirical Study. Testing the ISO 9001:2015 Process Model: An Australasian Empirical Study.
Andreas P. Kakouris & Eleni Sfakianaki. (2018) Impacts of ISO 9000 on Greek SMEs business performance. International Journal of Quality & Reliability Management 35:10, pages 2248-2271.
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Karina Gisela Napitupulu, Mohammad Mi’radj Isnaini & Dradjad Irianto. (2018) Quality management system design of vocational services in PM College based on ISO 9001:2015. SHS Web of Conferences 49, pages 02021.
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Carlos del Castillo-Peces, Carmelo Mercado-Idoeta, Miguel Prado-Roman & Cristina del Castillo-Feito. (2018) The influence of motivations and other factors on the results of implementing ISO 9001 standards. European Research on Management and Business Economics 24:1, pages 33-41.
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Yomi Babatunde & Low Sui Pheng. (2015) TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria. The TQM Journal 27:6, pages 671-682.
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Iñaki Heras-Saizarbitoria, German Arana & Olivier Boiral. (2015) Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?. International Journal of Hospitality Management 51, pages 138-146.
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Oh-Hyun Kwon & Yong-Tae Park. (2014) A Case Study of Quality Management System Computerization with SAP QM Module & Mobile Office Construction. The Journal of Information Systems 23:2, pages 49-66.
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Behnam Neyestani. (2016) Effects of ISO 9001 on Non-Financial and Financial Performance in the Organizations: A Review. SSRN Electronic Journal.
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