Citations (11)
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Tejaswi Materla, Elizabeth A. Cudney & Jiju Antony. (2019) The application of Kano model in the healthcare industry: a systematic literature review. Total Quality Management & Business Excellence 30:5-6, pages 660-681.
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Mir M. Sadat & Li-Hui Chang. (2016) The Impact of Environmental Quality of Revisiting Intention. Journal of Quality Assurance in Hospitality & Tourism 17:2, pages 209-223.
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Dong Geun Choi, One-Soon Hyun, Jong-In Hong & Byung-Goo Kang. (2014) Standards as catalyst for national innovation and performance – a capability assessment framework for latecomer countries. Total Quality Management & Business Excellence 25:9-10, pages 969-985.
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Chris A. Vassiliadis, Anestis K. Fotiadis & Elina Tavlaridou. (2014) The effect of creating new secondary health services on patients’ perceptions: a Kano service quality analysis approach. Total Quality Management & Business Excellence 25:7-8, pages 897-907.
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Articles from other publishers (7)
Somayeh Alizadeh & Meena Chavan. (2019) Perceived Cultural Distance in Healthcare in Immigrant Intercultural Medical Encounters. International Migration 58:4, pages 231-254.
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Apostolos Giovanis, George Pierrakos, Ioannis Rizomyliotis & Spyridon Binioris. (2018) Assessing service quality and customer behavioral responses in hospital outpatient services. International Journal of Quality and Service Sciences 10:2, pages 98-116.
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Ayisha Bashir & Dhundy R Bastola. (2018) Perspectives of Nurses Toward Telehealth Efficacy and Quality of Health Care: Pilot Study. JMIR Medical Informatics 6:2, pages e35.
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Chris A. Vassiliadis & Anestis Fotiadis. 2016. The Handbook of Managing and Marketing Tourism Experiences. The Handbook of Managing and Marketing Tourism Experiences
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Yiannis Nikolaidis & Afroditi Adamidou. (2016) Quality assurance mapping in Greek service companies. The TQM Journal 28:3, pages 431-454.
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