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Cleiton Rodrigues de Vasconcelos, Raíssa Souto Maior Corrêa de Carvalho, Fagner José Coutinho de Melo & Denise Dumke de Medeiros. (2023) Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard. Journal of Nonprofit & Public Sector Marketing 35:2, pages 215-241.
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Tejaswi Materla, Elizabeth A. Cudney & Jiju Antony. (2019) The application of Kano model in the healthcare industry: a systematic literature review. Total Quality Management & Business Excellence 30:5-6, pages 660-681.
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Jonas Wachinger, Mark Donald C. Reñosa, Jerric Rhazel Guevarra, Jhoys Landicho-Guevarra, Maria Paz Demonteverde, Catherine Silvestre, Vivienne Endoma, Jeniffer Landicho, Mila F. Aligato, Thea Andrea Bravo, Rachel P. Chase & Shannon A. McMahon. (2023) Keeping the Customer Satisfied: Applying a Kano Model to Improve Vaccine Promotion in the Philippines. Global Health: Science and Practice.
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Aaron Drovandi, Benjamin Crowley, Chanika Alahakoon, Leonard Seng, Malindu E. Fernando, Diane Ross, Rebecca Evans & Jonathan Golledge. (2023) Perceptions of Australians with diabetes‐related foot disease on requirements for effective secondary prevention. Australian Journal of Rural Health 31:4, pages 690-703.
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Benjamin Crowley, Aaron Drovandi, Leonard Seng, Malindu E. Fernando, Diane Ross & Jonathan Golledge. (2023) Patient Perspectives on the Burden and Prevention of Diabetes-Related Foot Disease. The Science of Diabetes Self-Management and Care 49:3, pages 217-228.
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Uma Maheswari Devi Parmata & Surya Prakash Chetla. (2021) Effect of service quality on doctor’s satisfaction and prescribing behavior in pharmaceutical supply chain – a study with reference to a major Indian pharmaceutical company. International Journal of Pharmaceutical and Healthcare Marketing 15:2, pages 173-211.
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Fernando Barrios-Ipenza, Arturo Calvo-Mora, Fernando Criado-García & Walter H. Curioso. (2021) Quality Evaluation of Health Services Using the Kano Model in Two Hospitals in Peru. International Journal of Environmental Research and Public Health 18:11, pages 6159.
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Hongmei Shi, Ming Fan, Hao Zhang, Shaoying Ma, Wenxin Wang, Zhigang Yan, Yuandong Chen, Hongjuan Fan & Ronghua Bi. (2021) Perceived health-care quality in China: a comparison of second- and third-tier hospitals. International Journal for Quality in Health Care 33:1.
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Marta Meleddu, Manuela Pulina & Raffaele Scuderi. (2020) Public and private healthcare services: What drives the choice?. Socio-Economic Planning Sciences 70, pages 100739.
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Zhengyu Shi & Huifang Shang. 2020. HCI in Business, Government and Organizations. HCI in Business, Government and Organizations
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Tejaswi Materla, Elizabeth A. Cudney & Deborah Hopen. (2019) Evaluating factors affecting patient satisfaction using the Kano model. International Journal of Health Care Quality Assurance 32:1, pages 137-151.
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Mariella Pinna, Giacomo Del Chiappa & Marcello Atzeni. (2018) Emotions and satisfaction at the hospital. International Journal of Pharmaceutical and Healthcare Marketing 12:2, pages 126-145.
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Yiannis Nikolaidis & Afroditi Adamidou. (2016) Quality assurance mapping in Greek service companies. The TQM Journal 28:3, pages 431-454.
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