Total Quality Management & Business Excellence, Volume 25, Issue 7-8 (2014)

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Total Quality Management & Business Excellence, Volume 25, Issue 7-8 (2014)

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QMOD 2013 Conference - Selected Best Papers

Editorial

Editorial
16th QMOD Conference Quality Management and Organizational Development
Su Mi Dahlgaard-Park
Pages: 703-704
Published online: 11 Jul 2014
Citationfor16th QMOD Conference Quality Management and Organizational Development | Full Text | PDF (45.6 KB)
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Original Articles

Article
Which incremental innovations should we offer? Comparing importance–performance analysis with improvement-gaps analysis
Gerson Tontini, Jaime Dagostim Picolo & Amélia Silveira
Pages: 705-719
Published online: 10 Apr 2014
AbstractforWhich incremental innovations should we offer? Comparing importance–performance analysis with improvement-gaps analysis | Full Text | References | PDF (460.9 KB)
  • 533 Views
  • 17 CrossRef citations
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Article
The innovation practices of manufacturing companies in a period of economic turbulence: the Greek case
Evangelos Psomas & Dimitrios Kafetzopoulos
Pages: 720-733
Published online: 09 Apr 2014
AbstractforThe innovation practices of manufacturing companies in a period of economic turbulence: the Greek case | Full Text | References | PDF (282.9 KB)
  • 319 Views
  • 10 CrossRef citations
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Article
A first step towards engineer-oriented adaption of the Repertory Grid Technique
Philipp Tursch, Falk Steinberg & Ralf Woll
Pages: 734-749
Published online: 14 Apr 2014
AbstractforA first step towards engineer-oriented adaption of the Repertory Grid Technique | Full Text | References | PDF (367.3 KB)
  • 130 Views
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Article
Slovenian national excellence award and total quality management deployment in Slovenian companies
Karmen Kern Pipan, Boštjan Gomišček & Miroljub Kljajić
Pages: 750-762
Published online: 07 Apr 2014
AbstractforSlovenian national excellence award and total quality management deployment in Slovenian companies | Full Text | References | PDF (113.7 KB)
  • 258 Views
  • 9 CrossRef citations
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Article
Quality management and a balanced scorecard as supporting frameworks for a new management model and organisational change
Luís Pimentel & Maria João Major
Pages: 763-775
Published online: 14 Apr 2014
AbstractforQuality management and a balanced scorecard as supporting frameworks for a new management model and organisational change | Full Text | References | PDF (270.8 KB)
  • 1781 Views
  • 14 CrossRef citations
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Article
Exploring the impact of quality management and application of information technologies on organisational performance – the case of Serbia and the wider region
Milan Delić, Vladan Radlovački, Bato Kamberović, Srđan Vulanović & Miodrag Hadžistević
Pages: 776-789
Published online: 09 Apr 2014
AbstractforExploring the impact of quality management and application of information technologies on organisational performance – the case of Serbia and the wider region | Full Text | References | PDF (231.3 KB)
  • 246 Views
  • 5 CrossRef citations
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Article
Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations
Milena Alič
Pages: 790-811
Published online: 16 Apr 2014
AbstractforImpact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations | Full Text | References | PDF (447.2 KB)
  • 607 Views
  • 22 CrossRef citations
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Article
International strategic alliances in the Iranian pharmaceutical industry: an analysis of key success and failure factors
Hossein Dadfar, Jens J. Dahlgaard, Staffan Brege & Bahareh Javadian Arzaghi
Pages: 812-826
Published online: 14 Apr 2014
AbstractforInternational strategic alliances in the Iranian pharmaceutical industry: an analysis of key success and failure factors | Full Text | References | PDF (136.6 KB)
  • 863 Views
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Article
Six Sigma diplomacy – the impact of Six Sigma on national patterns of corporate culture
Peter Cronemyr, Magnus Eriksson & Sebastian Jakolini
Pages: 827-841
Published online: 10 Apr 2014
AbstractforSix Sigma diplomacy – the impact of Six Sigma on national patterns of corporate culture | Full Text | References | PDF (211.2 KB)
  • 613 Views
  • 8 CrossRef citations
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Article
Reducing the voluntary turnover rate of dispatched employees by the DMAIC process
Zhen He, Xu-Tao Zhang & Min Zhang
Pages: 842-855
Published online: 08 Apr 2014
AbstractforReducing the voluntary turnover rate of dispatched employees by the DMAIC process | Full Text | References | PDF (358 KB)
  • 1019 Views
  • 5 CrossRef citations
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Article
The revitalising effect of ISO 9001 on dissatisfied customers
Luc Honore Petnji Yaya, Frederic Marimon & Marti Casadesus
Pages: 856-864
Published online: 08 Apr 2014
AbstractforThe revitalising effect of ISO 9001 on dissatisfied customers | Full Text | References | PDF (102.9 KB)
  • 441 Views
  • 10 CrossRef citations
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Article
Technical complaint management from a quality perspective
A. Linder, S. Schmitt & R. Schmitt
Pages: 865-875
Published online: 10 Apr 2014
AbstractforTechnical complaint management from a quality perspective | Full Text | References | PDF (246 KB)
  • 610 Views
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Article
Exploring the use of the Lexis diagram for monitoring lead times in health care: the illustrative case of an outpatient referral process
Marco Santos, Alexander Chakhunashvili, Anders Plantin, Kristina Westerberg & Bo Bergman
Pages: 876-888
Published online: 14 Apr 2014
AbstractforExploring the use of the Lexis diagram for monitoring lead times in health care: the illustrative case of an outpatient referral process | Full Text | References | PDF (322.1 KB)
  • 184 Views
  • 1 CrossRef citations
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Article
Quality management system for health care and its effectiveness
Masahiko Munechika, Masataka Sano, Haizhe Jin & Chisato Kajihara
Pages: 889-896
Published online: 10 Apr 2014
AbstractforQuality management system for health care and its effectiveness | Full Text | References | PDF (74.3 KB)
  • 1246 Views
  • 7 CrossRef citations
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Article
The effect of creating new secondary health services on patients’ perceptions: a Kano service quality analysis approach
Chris A. Vassiliadis, Anestis K. Fotiadis & Elina Tavlaridou
Pages: 897-907
Published online: 07 Apr 2014
AbstractforThe effect of creating new secondary health services on patients’ perceptions: a Kano service quality analysis approach | Full Text | References | PDF (270.6 KB)
  • 434 Views
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Article
Hospital service quality preferences among culture diversity
Patcharin Wongrukmit & Natcha Thawesaengskulthai
Pages: 908-922
Published online: 29 May 2014
AbstractforHospital service quality preferences among culture diversity | Full Text | References | PDF (266.2 KB)
  • 750 Views
  • 14 CrossRef citations
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Article
How perceived service quality influences students' satisfaction? Teachers' and students' perspectives
Tonći Lazibat, Tomislav Baković & Ines Dužević
Pages: 923-934
Published online: 26 Jun 2014
AbstractforHow perceived service quality influences students' satisfaction? Teachers' and students' perspectives | Full Text | References | PDF (119.7 KB)
  • 931 Views
  • 27 CrossRef citations
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Article
A study on education quality using the Taguchi method
Sangbok Ree, Young Hyun Park & Hanjoo Yoo
Pages: 935-943
Published online: 29 Apr 2014
AbstractforA study on education quality using the Taguchi method | Full Text | References | PDF (148.9 KB)
  • 533 Views
  • 17 CrossRef citations
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Article
Identifying at-risk students in higher education
Rogério Duarte, António Ramos-Pires & Helena Gonçalves
Pages: 944-952
Published online: 10 Apr 2014
AbstractforIdentifying at-risk students in higher education | Full Text | References | PDF (185 KB)
  • 844 Views
  • 11 CrossRef citations
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Article
Prioritisation of alternatives with analytical hierarchy process plus response latency and web surveys
Stefano Barone, Anna Errore & Alberto Lombardo
Pages: 953-965
Published online: 08 Apr 2014
AbstractforPrioritisation of alternatives with analytical hierarchy process plus response latency and web surveys | Full Text | References | PDF (218.2 KB)
  • 156 Views
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