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Total Quality Management & Business Excellence Volume 25, 2014 - Issue 7-8: QMOD 2013 Conference - Selected Best Papers
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Original Articles

Technical complaint management from a quality perspective

A. LinderLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, GermanyCorrespondence[email protected]
,
S. SchmittLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, Germany
&
R. SchmittLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, Germany
Pages 865-875 | Published online: 10 Apr 2014

Citations (14)

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Read on this site (3)

Maximilian Ruessmann, Thomas Hellebrandt, Ina Heine, Ulrich Huber, Vanya Telpis, Paul Rutten & Robert H. Schmitt. (2020) Performance measurement of the complaint and failure management process. Quality Management Journal 27:1, pages 2-20.
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Yu-Hsiang Hsiao, Li-Fei Chen, Yoon Leng Choy & Chao-Ton Su. (2016) A novel framework for customer complaint management. The Service Industries Journal 36:13-14, pages 675-698.
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Robin Tuertmann, Maximilian Ruessmann, Malte Schroeder, Alexander Linder & Robert Schmitt. (2016) Challenges and design of a data-oriented complaint and failure management. Total Quality Management & Business Excellence 27:7-8, pages 885-896.
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Articles from other publishers (11)

Giuseppe Catenazzo & Marcel Paulssen. (2023) Experiencing defects: the moderating role of severity and warranty coverage on quality perceptions. International Journal of Quality & Reliability Management 40:9, pages 2205-2221.
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Tatyana Sheveleva, Kevin Herrmann, Max Leo Wawer, Christoph Kahra, Florian Nürnberger, Oliver Koepler, Iryna Mozgova, Roland Lachmayer & Sören Auer. 2023. Advances in System-Integrated Intelligence. Advances in System-Integrated Intelligence 415 424 .
Ririn Diar Astanti, Ivana Carissa Sutanto & The Jin Ai. (2021) Complaint management model of manufacturing products using text mining and potential failure identification. The TQM Journal 34:6, pages 2056-2068.
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M. Mistler, N. Schlueter, M. Loewer & V. Rafalczyk. (2021) Methodology for a Model-based Traceability of Requirements from Complaints in Business Networks Using e-DeCoDe. Methodology for a Model-based Traceability of Requirements from Complaints in Business Networks Using e-DeCoDe.
Brian J. Galli. 2020. Start-Ups and SMEs. Start-Ups and SMEs 697 712 .
Marius Heinrichsmeyer, Nadine Schlüter & Amirbabak Ansari. 2020. Datengetriebenes Qualitätsmanagement. Datengetriebenes Qualitätsmanagement 125 143 .
Heinrichsmeyer Marius, Schluter Nadine & Ansari Amirbabak. (2019) Algorithm-Based Handling of Complaints Data from the Usage Phase. Algorithm-Based Handling of Complaints Data from the Usage Phase.
Bernd Stauss & Wolfgang SeidelBernd Stauss & Wolfgang Seidel. 2019. Effective Complaint Management. Effective Complaint Management 1 24 .
Brian J. Galli. (2018) Continuous Improvement Relationship to Risk Management. International Journal of Applied Management Sciences and Engineering 5:2, pages 1-14.
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Corey Carpenter & Peter D. Bradley. 2017. Fostering Effective Student Communication in Online Graduate Courses. Fostering Effective Student Communication in Online Graduate Courses 61 75 .
Alexander Linder & Robert Schmitt. (2015) Data-oriented Technical Complaint Management for Sustainable Problem Solution. Procedia CIRP 29, pages 591-596.
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