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Total Quality Management & Business Excellence Volume 27, 2016 - Issue 7-8: Best Papers from QMOD 2015 Conference in Seoul, South Korea Guest Edited by Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Wan Seon Shin & Heejun Park
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Original Articles

Challenges and design of a data-oriented complaint and failure management

Robin TuertmannLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, GermanyCorrespondence[email protected]
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,
Maximilian RuessmannLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, GermanyView further author information
,
Malte SchroederLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, GermanyView further author information
,
Alexander LinderLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, GermanyView further author information
&
Robert SchmittLaboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, GermanyView further author information
Pages 885-896 | Published online: 09 Jun 2016

Citations (5)

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Read on this site (2)

Maximilian Ruessmann, Thomas Hellebrandt, Ina Heine, Ulrich Huber, Vanya Telpis, Paul Rutten & Robert H. Schmitt. (2020) Performance measurement of the complaint and failure management process. Quality Management Journal 27:1, pages 2-20.
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Sung Hyun Park, Wan Seon Shin, Young Hyun Park & Youngjo Lee. (2017) Building a new culture for quality management in the era of the Fourth Industrial Revolution. Total Quality Management & Business Excellence 28:9-10, pages 934-945.
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Articles from other publishers (3)

Robin Exner, Quoc Hao Ngo, Junjie Liang, Max Ellerich, Robin Gunther, Sebastian Schmitt & Robert H. Schmitt. (2020) A Failure Handling Process Model for Failure Management in Manual Assembly. A Failure Handling Process Model for Failure Management in Manual Assembly.
Sajedeh Haghi, Verena Heinrichs, Jan Kukulies & Robert Schmitt. (2018) Existing Challenges and the Corresponding Approach Towards a Smart Complaint and Failure Management Process. Procedia CIRP 72, pages 989-994.
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Malte Schröder, Björn Falk & Robert Schmitt. (2016) Failure Classification and Analysis for Technical Products. Procedia CIRP 51, pages 116-121.
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