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Volume 27, Issue 7-8

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 27, Issue 7-8 (2016)

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Total Quality Management & Business Excellence, Volume 27, Issue 7-8 (2016)

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Best Papers from QMOD 2015 Conference in Seoul, South Korea Guest Edited by Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Wan Seon Shin & Heejun Park

Editorial

Su Mi Dahlgaard-Park, Jens J. Dahlgaard, Wan Seon Shin & Heejun Park

Pages: 699-702

Published online: 27 Jul 2016

First Page PreviewforEditorial | Full Text | References | PDF (54.9 KB)

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Free Access

Original Articles

Article

Korean quality – past, present, and future

Wan Seon Shin & Heejun Park

Pages: 703-717

Published online: 13 Jul 2016

AbstractforKorean quality – past, present, and future | Full Text | References | PDF (628.7 KB)

378 Views
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Article

Innovation patterns of manufacturing and service firms in Korea

Yong Won Seo, Youn Sung Kim, DaeSoo Kim, Yung-Mok Yu & Sung Hee Lee

Pages: 718-734

Published online: 29 May 2016

AbstractforInnovation patterns of manufacturing and service firms in Korea | Full Text | References | PDF (804.2 KB)

419 Views
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Article

Korean Standard Quality Excellence Index for strategic quality planning and improvement

Nina Shin, Sangwook Park & Soongeun Lee

Pages: 735-750

Published online: 25 May 2016

AbstractforKorean Standard Quality Excellence Index for strategic quality planning and improvement | Full Text | References | PDF (385.1 KB)

364 Views
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Article

Lessons from the history of Samsung’s SCM innovations: focus on the TQM perspective

Uk Jung & Byung Do Chung

Pages: 751-760

Published online: 25 May 2016

AbstractforLessons from the history of Samsung’s SCM innovations: focus on the TQM perspective | Full Text | References | PDF (105.8 KB)

3402 Views
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Article

Surviving in the Red Ocean: measuring factors for business excellence among coffee franchises in Korea

Changhee Kim, Sanghoon Lee & Soo Wook Kim

Pages: 761-774

Published online: 07 Jun 2016

AbstractforSurviving in the Red Ocean: measuring factors for business excellence among coffee franchises in Korea | Full Text | References | PDF (1 MB)

1150 Views
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Article

Technostress from mobile communication and its impact on quality of life and productivity

Sae Bom Lee, Sang Chul Lee & Yung Ho Suh

Pages: 775-790

Published online: 03 Jun 2016

AbstractforTechnostress from mobile communication and its impact on quality of life and productivity | Full Text | References | PDF (347.3 KB)

2766 Views
37 CrossRef citations
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Article

A quality requirement analysis method using content analysis of SNS

Tae-woo Kim & Dong-hyun Baek

Pages: 791-803

Published online: 23 May 2016

AbstractforA quality requirement analysis method using content analysis of SNS | Full Text | References | PDF (2.1 MB)

561 Views
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Article

A new multidimensional design space identification method for a quality-oriented drug development process

Gyuhyo Choi, Tuan-Ho Le & Sangmun Shin

Pages: 804-817

Published online: 16 Jun 2016

AbstractforA new multidimensional design space identification method for a quality-oriented drug development process | Full Text | References | PDF (1.6 MB)

177 Views
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Article

What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?

Chul-Ho Cho & Jae Hoon Hyun

Pages: 818-835

Published online: 29 May 2016

AbstractforWhat e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea? | Full Text | References | PDF (430.6 KB)

484 Views
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Article

A greenhouse approach for value cultivation

Jens J. Dahlgaard, Adrian Pugna, Sabina Potra, Romeo Negrea & Marian Mocan

Pages: 836-852

Published online: 29 Jun 2016

AbstractforA greenhouse approach for value cultivation | Full Text | References | PDF (804.7 KB)

190 Views
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Article

Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

Hendry Raharjo, Roberta Guglielmetti Mugion, Laura Di Pietro & Martina Toni

Pages: 853-874

Published online: 09 Jun 2016

AbstractforDo satisfied employees lead to satisfied patients? An empirical study in an Italian hospital | Full Text | References | PDF (744.6 KB)

562 Views
6 CrossRef citations
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Article

Operational process improvement in medical TQM: a case study of human error in using devices

Haizhe Jin, Masahiko Munechika, Masataka Sano, Chisato Kajihara, Masaaki Kaneko & Fu Guo

Pages: 875-884

Published online: 23 May 2016

AbstractforOperational process improvement in medical TQM: a case study of human error in using devices | Full Text | References | PDF (205 KB)

552 Views
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Article

Challenges and design of a data-oriented complaint and failure management

Robin Tuertmann, Maximilian Ruessmann, Malte Schroeder, Alexander Linder & Robert Schmitt

Pages: 885-896

Published online: 09 Jun 2016

AbstractforChallenges and design of a data-oriented complaint and failure management | Full Text | References | PDF (598.7 KB)

360 Views
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Article

A systematic assessment of quality assurance-based food safety management system of Chinese edible oil manufacturer in view of context characteristics

Yingxue Ren, Zhen He & Pieternel A. Luning

Pages: 897-911

Published online: 01 Jun 2016

AbstractforA systematic assessment of quality assurance-based food safety management system of Chinese edible oil manufacturer in view of context characteristics | Full Text | References | PDF (677.1 KB)

2884 Views
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Open Access

Article

Are customers willing to pay for corporate social responsibility? A study of individual-specific mediators

Kum Fai Yuen, Vinh V. Thai & Yiik Diew Wong

Pages: 912-926

Published online: 24 May 2016

AbstractforAre customers willing to pay for corporate social responsibility? A study of individual-specific mediators | Full Text | References | PDF (514.5 KB)

2133 Views
28 CrossRef citations
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Article

Using the power of Word-Of-Mouth to leverage the effect of marketing activities on consumer responses

Anne Martensen & Jan Mouritsen

Pages: 927-943

Published online: 24 May 2016

AbstractforUsing the power of Word-Of-Mouth to leverage the effect of marketing activities on consumer responses | Full Text | References | PDF (278.4 KB)

1043 Views
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Article

The epistemological basis for quality management

Gilles Barouch & Frédéric Ponsignon

Pages: 944-962

Published online: 29 May 2016

AbstractforThe epistemological basis for quality management | Full Text | References | PDF (292.4 KB)

672 Views
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Article

Planning and reorganising quality management organisations – an empirical analysis of current practice

Falk Behmer, Roland Jochem & Henry Hanke

Pages: 963-978

Published online: 29 Jun 2016

AbstractforPlanning and reorganising quality management organisations – an empirical analysis of current practice | Full Text | References | PDF (1.3 MB)

784 Views
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Total Quality Management & Business Excellence (Vol.27, Iss.7-8, 2016)

Best Papers from QMOD 2015 Conference in Seoul, South Korea Guest Edited by Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Wan Seon Shin & Heejun Park

Best Papers from QMOD 2015 Conference in Seoul, South Korea Guest Edited by Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Wan Seon Shin & Heejun Park

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