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Total Quality Management & Business Excellence Volume 27, 2016 - Issue 7-8: Best Papers from QMOD 2015 Conference in Seoul, South Korea Guest Edited by Jens J. Dahlgaard, Su Mi Dahlgaard-Park, Wan Seon Shin & Heejun Park
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Original Articles

Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

Hendry RaharjoDivision of Quality Sciences, Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg41296, SwedenCorrespondence[email protected]
,
Roberta Guglielmetti MugionDepartment of Business Studies, University of Roma Tre, Via Silvio D’Amico, 77, 00145Rome, Italy
,
Laura Di PietroDepartment of Business Studies, University of Roma Tre, Via Silvio D’Amico, 77, 00145Rome, Italy
&
Martina ToniDepartment of Business Studies, University of Roma Tre, Via Silvio D’Amico, 77, 00145Rome, Italy
Pages 853-874 | Published online: 09 Jun 2016

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Read on this site (3)

Hongkang Xu, Mai Dao & Hua Sun. (2023) Accounting firms’ employee satisfaction and audit fees. Accounting and Business Research 53:7, pages 821-852.
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Li Ke, Jingshu Chen, Jia Jia, Pan Ke, Xueqin Chen, Zongfu Mao & Bing Liu. (2020) Outpatients’ Satisfaction in the Context of 10 Years of Health-Care Reform: A Cross-Sectional Study of Tertiary Hospitals in Shiyan, China. Patient Preference and Adherence 14, pages 191-202.
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Zsuzsanna E. Tóth, Tamás Jónás & Rita Veronika Dénes. (2019) Applying flexible fuzzy numbers for evaluating service features in healthcare – patients and employees in the focus. Total Quality Management & Business Excellence 30:sup1, pages S240-S254.
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Articles from other publishers (3)

Karthik Padamata & Rama Devi Vangapandu. (2023) The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives. Benchmarking: An International Journal.
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Roberta Guglielmetti Mugion, Maria Francesca Renzi & Laura Di Pietro. 2022. The Palgrave Handbook of Service Management. The Palgrave Handbook of Service Management 745 772 .
Flaminia Musella, Roberta Guglielmetti Mugion, Hendry Raharjo & Laura Di Pietro. (2017) Reconciling internal and external satisfaction through probabilistic graphical models. International Journal of Quality and Service Sciences 9:3/4, pages 347-370.
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