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Original Articles

Building a new culture for quality management in the era of the Fourth Industrial Revolution

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Keep up to date with the latest research on this topic with citation updates for this article.

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Maryam Zulfiqar, Jiju Antony, Vikas Swarnakar, Michael Sony, Raja Jayaraman & Olivia McDermott. (2023) A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation. Total Quality Management & Business Excellence 34:11-12, pages 1334-1352.
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Manuel J. Sánchez-Franco, Arturo Calvo-Mora & Rafael Periáñez-Cristobal. (2023) Clustering abstracts from the literature on Quality Management (1980–2020). Total Quality Management & Business Excellence 34:7-8, pages 959-989.
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Kashif Ali & Satirenjit Kaur Johl. (2023) Impact of total quality management on industry 4.0 readiness and practices: does firm size matter?. International Journal of Computer Integrated Manufacturing 36:4, pages 567-589.
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Thi Anh Van Nguyen, David Tucek & Nhat Tan Pham. (2023) Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis. Total Quality Management & Business Excellence 34:1-2, pages 220-234.
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Kashif Ali & Satirenjit Kaur Johl. (2022) Soft and hard TQM practices: future research agenda for industry 4.0. Total Quality Management & Business Excellence 33:13-14, pages 1625-1655.
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Jorge Iván Pérez Rave, Gloria Patricia Jaramillo Álvarez & Favián González Echavarría. (2022) A psychometric data science approach to study latent variables: a case of class quality and student satisfaction. Total Quality Management & Business Excellence 33:13-14, pages 1547-1572.
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Andrea Chiarini & Maneesh Kumar. (2022) What is Quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research 60:16, pages 4890-4910.
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Gholam Reza Emad, Hossein Enshaei & Samrat Ghosh. (2022) Identifying seafarer training needs for operating future autonomous ships: a systematic literature review. Australian Journal of Maritime & Ocean Affairs 14:2, pages 114-135.
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Decheng Wen, Xiaojing Sun & Dongwei Yan. (2022) The quality movement: where are we going? Past, present and future. Total Quality Management & Business Excellence 33:1-2, pages 92-112.
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Guilherme Luz Tortorella, Matteo Rossini, Federica Costa, Alberto Portioli Staudacher & Rapinder Sawhney. (2021) A comparison on Industry 4.0 and Lean Production between manufacturers from emerging and developed economies. Total Quality Management & Business Excellence 32:11-12, pages 1249-1270.
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Fernanda Cagnin, Maria Celia de Oliveira & Paulo Augusto Cauchick Miguel. (2021) Assessment of ISO 9001: 2015 implementation: focus on risk management approach requirements compliance in an automotive company. Total Quality Management & Business Excellence 32:9-10, pages 1147-1165.
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Vander Luiz Da Silva, João Luiz Kovaleski, Regina Negri Pagani, Jaqueline De Matos Silva & Alana Corsi. (2020) Implementation of Industry 4.0 concept in companies: empirical evidences. International Journal of Computer Integrated Manufacturing 33:4, pages 325-342.
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Masato Ohkubo & Yasushi Nagata. (2019) Conditional anomaly detection based on a latent class model. Total Quality Management & Business Excellence 30:sup1, pages S227-S239.
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Wan Seon Shin, Yong Seok Lee & Jens J. Dahlgaard. (2019) A pattern-based decision framework in the era of Industry 4.0. Total Quality Management & Business Excellence 30:sup1, pages S158-S181.
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Frank Koenig, Pauline Found & Maneesh Kumar. (2019) Improving maintenance quality in airport baggage handling operations. Total Quality Management & Business Excellence 30:sup1, pages S35-S52.
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Vander Luiz da Silva, João Luiz Kovaleski & Regina Negri Pagani. (2019) Technology transfer in the supply chain oriented to industry 4.0: a literature review. Technology Analysis & Strategic Management 31:5, pages 546-562.
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Articles from other publishers (54)

Ganesh Narkhede, Sonal Mahajan, Rupesh Narkhede & Tansen Chaudhari. (2023) Significance of Industry 4.0 technologies in major work functions of manufacturing for sustainable development of small and medium‐sized enterprises. Business Strategy & Development.
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Jiju Antony, Vikas Swarnakar, Michael Sony, Olivia McDermott & Raja Jayaraman. (2023) How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study. The TQM Journal.
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Riana Magdalena Silitonga, Ming-Chang Lin, Ronald Sukwadi & Yung-Tsan Jou. (2023) Indicators for Smart Quality Model: A Delphi-Analytical Hierarchical Process (AHP). Indicators for Smart Quality Model: A Delphi-Analytical Hierarchical Process (AHP).
Deusdedith Pastory Maganga & Ismail W.R. Taifa. (2022) Quality 4.0 transition framework for Tanzanian manufacturing industries. The TQM Journal 35:6, pages 1417-1448.
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Deusdedith Pastory Maganga & Ismail W.R. Taifa. (2022) The readiness of manufacturing industries to transit to Quality 4.0. International Journal of Quality & Reliability Management 40:7, pages 1729-1752.
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Hu-Chen Liu, Ran Liu, Xiuzhu Gu & Miying Yang. (2023) From total quality management to Quality 4.0: A systematic literature review and future research agenda. Frontiers of Engineering Management 10:2, pages 191-205.
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Kamile Canbay & Gulsen Akman. (2023) Investigating changes of total quality management principles in the context of Industry 4.0: Viewpoint from an emerging economy. Technological Forecasting and Social Change 189, pages 122358.
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Jiju Antony & Michael Sony. (2023) An Empirical Study Into Qualifications and Skills of Quality Management Practitioners in Contemporary Organizations: Results From a Global Survey and Agenda for Future Research. IEEE Transactions on Engineering Management 70:2, pages 478-494.
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Jinwan Cho, Eunmi Kim & Insik Jeong. (2021) Adoption of the 4th Industrial Revolution: evidence from Korean exporters in international markets. Asian Business & Management 22:1, pages 164-187.
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Jiju Antony, Michael Sony, Olivia McDermott, Raja Jayaraman & David Flynn. (2021) An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions. International Journal of Quality & Reliability Management 40:2, pages 582-606.
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G.S. Sureshchandar. (2021) Quality 4.0 – a measurement model using the confirmatory factor analysis (CFA) approach. International Journal of Quality & Reliability Management 40:1, pages 280-303.
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Jiju Antony, Michael Sony, Olivia McDermott, Sandy Furterer & Matthew Pepper. (2021) How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint. International Journal of Quality & Reliability Management 40:1, pages 1-24.
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Sanjana Mondal & Kaushik Samaddar. (2021) Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management. The TQM Journal 35:1, pages 183-209.
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Atul Kumar Sahu, Anup Kumar, Anoop Kumar Sahu & Nitin Kumar Sahu. (2020) Evaluation of machine tool substitute under data-driven quality management system: a hybrid decision-making approach. The TQM Journal 35:1, pages 234-261.
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David Marutschke. 2023. Adopting and Adapting Innovation in Japan's Digital Transformation. Adopting and Adapting Innovation in Japan's Digital Transformation 93 110 .
Jin Kyu Oh, Jun Young Lee, Sung-Jong Eun & Jong Mok Park. (2022) New Trends in Innovative Technologies Applying Artificial Intelligence to Urinary Diseases. International Neurourology Journal 26:4, pages 268-274.
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Arina Cheverda, Ahror Jabborov, Artem Kruglov & Giancarlo Succi. (2022) State-of-the-Art Review of Taxonomies for Quality Assessment of Intelligent Software Systems. State-of-the-Art Review of Taxonomies for Quality Assessment of Intelligent Software Systems.
R. Heringer, A. M. Carvalho & P. Sampaio. (2022) The Mediating Role of Organizational Culture in Managing the Relationship Between Quality and Innovation: A Conceptual Model Proposal. The Mediating Role of Organizational Culture in Managing the Relationship Between Quality and Innovation: A Conceptual Model Proposal.
Tianlang Xiong, Zhishuo Ma, Zhuangzhuang Li & Jiangqianyi Dai. (2021) The analysis of influence mechanism for internet financial fraud identification and user behavior based on machine learning approaches. International Journal of System Assurance Engineering and Management 13:S3, pages 996-1007.
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Jiju Antony, Michael Sony, Sandra Furterer, Olivia McDermott & Matthew Pepper. (2021) Quality 4.0 and its impact on organizational performance: an integrative viewpoint. The TQM Journal 34:6, pages 2069-2084.
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Jiju Antony, Olivia McDermott & Michael Sony. (2021) Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study. The TQM Journal 34:5, pages 1169-1188.
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Olivia McDermott, Ida Foley, Jiju Antony, Michael Sony & Mary Butler. (2022) The Impact of Industry 4.0 on the Medical Device Regulatory Product Life Cycle Compliance. Sustainability 14:21, pages 14650.
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Jiajun Cai & Lixia Yu. (2022) Dual path mechanism of promoting classical furniture and customer responses: From the perspective of empathy. Frontiers in Psychology 13.
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Shujaat Ali, Wan Seon Shin & Hojun Song. (2022) Blockchain-Enabled Open Quality System for Smart Manufacturing: Applications and Challenges. Sustainability 14:18, pages 11677.
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Ana Margarida Dias, André M. Carvalho & Paulo Sampaio. (2021) Quality 4.0: literature review analysis, definition and impacts of the digital transformation process on quality. International Journal of Quality & Reliability Management 39:6, pages 1312-1335.
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G.S. Sureshchandar. (2022) Quality 4.0 – understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique. International Journal of Quality & Reliability Management 39:6, pages 1336-1367.
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Bahar Gezici & Ayça Kolukısa Tarhan. (2022) Systematic literature review on software quality for AI-based software. Empirical Software Engineering 27:3.
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Hanjing Zhu, Bon-Gang Hwang, Jasmine Ngo & Joycelyn Pui San Tan. (2022) Applications of Smart Technologies in Construction Project Management. Journal of Construction Engineering and Management 148:4.
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Dennik Baltuttis, Björn Häckel, Claudius Michael Jonas, Anna Maria Oberländer, Maximilian Röglinger & Johannes Seyfried. (2022) Conceptualizing and Assessing the Value of Internet of Things Solutions. Journal of Business Research 140, pages 245-263.
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Hadi Balouei Jamkhaneh, Arash Shahin, Sahar Valipour Parkouhi & Reza Shahin. (2021) The new concept of quality in the digital era: a human resource empowerment perspective. The TQM Journal 34:1, pages 125-144.
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Dijana TadićM.M.. (2022) Phases of quality development: Concluding with the concept of quality 5.0. Tehnika 77:5, pages 643-647.
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Esra Sipahi & Erkin Artantaş. 2022. Handbook of Research on Innovative Management Using AI in Industry 5.0. Handbook of Research on Innovative Management Using AI in Industry 5.0 1 18 .
Rahul Kumar, Vasudha Sharma & Maria Jose Oruna-Concha. 2022. Smart and Sustainable Food Technologies. Smart and Sustainable Food Technologies 309 340 .
Sandra Maria Correia Loureiro & Jorge Nascimento. (2021) Shaping a View on the Influence of Technologies on Sustainable Tourism. Sustainability 13:22, pages 12691.
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Tariq Al Amri, Katalin Puskas Khetani & Manuel Marey-Perez. (2021) Towards Sustainable I4.0: Key Skill Areas for Project Managers in GCC Construction Industry. Sustainability 13:15, pages 8121.
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Gilberto Santos, Jose Carlos Sá, Maria João Félix, Luís Barreto, Filipe Carvalho, Manuel Doiro, Kristína Zgodavová & Miladin Stefanović. (2021) New Needed Quality Management Skills for Quality Managers 4.0. Sustainability 13:11, pages 6149.
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Oluwayomi Kayode Babatunde. (2020) Mapping the implications and competencies for Industry 4.0 to hard and soft total quality management. The TQM Journal 33:4, pages 896-914.
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Luis Fonseca, António Amaral & José Oliveira. (2021) Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability 13:6, pages 3107.
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Godwin Kaisara, Admire Mare & Clayton Peel. (2021) Haven’t We Been Here Before? A Critical Analysis of the Fourth Industrial Revolution. Haven’t We Been Here Before? A Critical Analysis of the Fourth Industrial Revolution.
Luis VILLAFAÑA-DÍAZ & Miguel LEZAMA-DE LA ROSA. (2020) Literature review on industry commercialization and transfer of technology 4.0. Journal of Technological Prototypes, pages 1-9.
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Tatiana Salimova, Natalia Vatolkina, Vasily Makolov & Natalia Anikina. (2020) THE PERSPECTIVE OF QUALITY MANAGEMENT SYSTEM DEVELOPMENT IN THE ERA OF INDUSTRY 4.0. Humanities & Social Sciences Reviews 8:4, pages 483-495.
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David Francisco Orellana-Daube. (2020) El efecto global de la actual revolución tecnológica 4ª revolución industrial y la industria 4.0 en acción. Revista GEON (Gestión, Organizaciones y Negocios) 7:2, pages 1-24.
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Renata Turisova, Juraj Sinay, Hana Pacaiova, Zuzana Kotianova & Juraj Glatz. (2020) Application of the EFQM Model to Assess the Readiness and Sustainability of the Implementation of I4.0 in Slovakian Companies. Sustainability 12:14, pages 5591.
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Oluwayomi Kayode Babatunde. (2020) Autobiographical internal dialogue on TQM. The TQM Journal 33:2, pages 503-520.
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Gye-Soo Kim. (2020) The Effect of Quality Management and Big Data Management on Customer Satisfaction in Korea’s Public Sector. Sustainability 12:13, pages 5474.
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Marcus Vinicius Pereira Pessôa & Juan Manuel Jauregui Becker. (2020) Smart design engineering: a literature review of the impact of the 4th industrial revolution on product design and development. Research in Engineering Design 31:2, pages 175-195.
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Joseph George & Grant Royd Howard. 2020. Information Systems. Information Systems 673 682 .
Toloue Miandar, Ambra Galeazzo & Andrea Furlan. 2020. Knowledge Management and Industry 4.0. Knowledge Management and Industry 4.0 137 162 .
Ankur Goyal, Rajat Agrawal & C.R. Saha. (2019) Quality management for sustainable manufacturing: Moving from number to impact of defects. Journal of Cleaner Production 241, pages 118348.
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Norliza Sidek & Nor'ashikin Ali. (2019) Quality Challenges in Internet of Things-based Services Implementation: An Exploratory Study. Quality Challenges in Internet of Things-based Services Implementation: An Exploratory Study.
Rejikumar G.Raja Sreedharan V., Arunprasad P.Jinil Persis & Sreeraj K.M.. (2019) Industry 4.0: key findings and analysis from the literature arena. Benchmarking: An International Journal 26:8, pages 2514-2542.
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Emmanuel (Manos) Kalargiros, Cindy Strickler, Long Pham, Thomas DeNardin & Tatyana N Coomer. (2019) Barriers to the Success of Total Quality Management Implementation in Vietnam's Textile and Garment Companies. International Journal of Strategic Decision Sciences 10:3, pages 57-73.
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Zhenzhen He, Yihai He, Fengdi Liu & Yixiao Zhao. (2019) Big Data-Oriented Product Infant Failure Intelligent Root Cause Identification Using Associated Tree and Fuzzy DEA. IEEE Access 7, pages 34687-34698.
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Anup Pradhan & John Agwa-Ejon. (2018) Opportunities and Challenges of Embracing Smart Factory in South Africa. Opportunities and Challenges of Embracing Smart Factory in South Africa.

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