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Ru-xin Nie, Zhang-peng Tian, Chin Kwai Sang & Jian-qiang Wang. (2022) Implementing healthcare service quality enhancement using a cloud-support QFD model integrated with TODIM method and linguistic distribution assessments. Journal of the Operational Research Society 73:2, pages 207-229.
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Ashutosh Pandey, Rajendra Sahu & Yatish Joshi. (2022) Kano Model Application in the Tourism Industry: A Systematic Literature Review. Journal of Quality Assurance in Hospitality & Tourism 23:1, pages 1-31.
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Sungjoo Lee & Youngjung Geum. (2021) How to determine a minimum viable product in app-based lean start-ups: Kano-based approach. Total Quality Management & Business Excellence 32:15-16, pages 1751-1767.
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Ankit Singh, Shraddha Pradhan, Priya Ravi & Srikrishna Dhale. (2021) Application of six sigma and 5 S to improve medication turnaround time. International Journal of Healthcare Management 14:4, pages 1279-1287.
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Kristen A. Ramori, Elizabeth A. Cudney, Cassandra C. Elrod & Jiju Antony. (2021) Lean business models in healthcare: a systematic review. Total Quality Management & Business Excellence 32:5-6, pages 558-573.
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Nicolas Haber, Mario Fargnoli & Tomohiko Sakao. (2020) Integrating QFD for product-service systems with the Kano model and fuzzy AHP. Total Quality Management & Business Excellence 31:9-10, pages 929-954.
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Yaifa Trakulsunti, Jiju Antony, Abhijeet Ghadge & Sandeep Gupta. (2020) Reducing medication errors using LSS Methodology: A systematic literature review and key findings. Total Quality Management & Business Excellence 31:5-6, pages 550-568.
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Darren M. Hudson & Ruth Evans. (2023) A Service Evaluation of What Satisfies Our Patients in Magnetic Resonance Imaging. Journal of Radiology Nursing 42:4, pages 477-485.
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Antonella Cammarota, Mario D'Arco, Vittoria Marino & Riccardo Resciniti. (2023) BRAND ACTIVISM: A Literature Review and Future Research Agenda. International Journal of Consumer Studies 47:5, pages 1669-1691.
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Adrienn Horváth & Ágnes Kotsis. (2023) Kano modell alkalmazása a logisztikai szolgáltatók kiválasztása során. Jelenkori Társadalmi és Gazdasági Folyamatok 18:Különszám, pages 199-206.
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Kai-Chieh Hu & Vera Salim. (2023) Combining Kano’s Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service. Applied Sciences 13:10, pages 5960.
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Elizabeth A. Cudney, Clair Reynolds Kueny & Susan L. Murray. (2023) Analyzing patient satisfaction in a rural wound care center. The TQM Journal.
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Lujie Deng, Nurul Hanim Romainoor & Bolun Zhang. (2023) Evaluation of the Usage Requirements of Hospital Signage Systems Based on the Kano Model. Sustainability 15:6, pages 4972.
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Sune Dueholm Müller, Georgios Tsirozidis, Morten Mathiasen, Louise Nordenhof, Daniel Jakobsen & Birgitte Mahler. (2022) Eliciting Information Needs of Child Patients: Adapting the Kano Model to the Design of mHealth Applications. Methods of Information in Medicine 61:03/04, pages 123-138.
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Sanjeev Verma. (2022) Sentiment analysis of public services for smart society: Literature review and future research directions. Government Information Quarterly 39:3, pages 101708.
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Naveen Jain & A.R. Singh. (2020) Sustainable supplier selection under must-be criteria through Fuzzy inference system. Journal of Cleaner Production 248, pages 119275.
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Zhang & Yuan. (2019) Promoting Energy Performance Contracting for Achieving Urban Sustainability: What is the Research Trend?. Energies 12:8, pages 1443.
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Tejaswi Materla, Elizabeth A. Cudney & Deborah Hopen. (2019) Evaluating factors affecting patient satisfaction using the Kano model. International Journal of Health Care Quality Assurance 32:1, pages 137-151.
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