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Total Quality Management & Business Excellence Volume 30, 2019 - Issue 7-8
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Articles

In search of quality: measuring Higher Education Service Quality (HiEduQual)

Khawaja Fawad LatifCOMSATS Institute of Information Technology, Islamabad, PakistanCorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0001-6400-1908
ORCID Icon,
Imran LatifNAFA Funds, National Bank, Lahore, Pakistan
,
Umar Farooq SahibzadaDepartment of Management Sciences, Abasyn University, Peshawar, Pakistan
&
Mohsin UllahCOMSATS Institute of Information Technology, Islamabad, Pakistan
Pages 768-791 | Published online: 14 Jun 2017

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Pratik Ghosh, Deepika Jhamb & Larry Yu. (2023) Measuring service quality perceptions of hotel management institutes on hotel recruiters’ hiring intentions: effect of sacrifice, satisfaction and service value. Journal of Teaching in Travel & Tourism 23:4, pages 469-493.
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Pratik Ghosh, Deepika Jhamb & Larry Yu. (2023) Faculty Behavioral Intentions in Hospitality Education: Effect of Service Quality, Service Value, Sacrifice, and Satisfaction. Journal of Hospitality & Tourism Education 35:4, pages 349-365.
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Haneyah Ata Rabah, Ala’ Omar Dandis, Mohammad Al Haj Eid, Len Tiu Wright, Ayman Mansour & Ibrahim Lewis Mukattash. (2023) Factors influencing electronic word of mouth behavior in higher education institutions. Journal of Marketing Communications 0:0, pages 1-25.
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Zandivuta Kankhuni, Cecilia Ngwira, Michael Bennett Sepula & Fanuel Kapute. (2023) Modelling the relationship between higher education service quality, student engagement, attachment, satisfaction, and loyalty: a case of a Malawian public university. Journal of Teaching in Travel & Tourism 23:2, pages 229-252.
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Le Yi Koh, Kevin Li, Ying Ying Chia & Kum Fai Yuen. (2023) Quality design for maritime studies programme in the digital era. Maritime Policy & Management 50:3, pages 301-320.
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Xiang-Qian Lin, You-Cheng Chen, Chih-Hsing Liu & Yong-Quan Li. (2023) Measuring creativity: role of service quality management, knowledge sharing and social interaction. Total Quality Management & Business Excellence 34:1-2, pages 1-18.
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Jorge Iván Pérez Rave, Gloria Patricia Jaramillo Álvarez & Favián González Echavarría. (2022) A psychometric data science approach to study latent variables: a case of class quality and student satisfaction. Total Quality Management & Business Excellence 33:13-14, pages 1547-1572.
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Agu Godswill Agu. (2022) Students’ switching intentions for graduate education services: examining the influence of service quality, price, and attractiveness of alternative. Journal of Marketing for Higher Education 0:0, pages 1-22.
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Sam Goundar, Arpana Deb, Goel Lal & Mohammed Naseem. (2022) Using online student interactions to predict performance in a first-year computing science course. Technology, Pedagogy and Education 31:4, pages 451-469.
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Mauro Cavallone, Maria Vincenza Ciasullo, Jacqueline Douglas & Rocco Palumbo. (2021) Framing higher education quality from a business perspective: setting the conditions for value co-creation. Studies in Higher Education 46:6, pages 1099-1111.
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Muhammad Abid Saleem, Lynne Eagle, Naveed Akhtar & Allah Wasaya. (2020) What do prospective students look for in higher degrees by research? A scale development study. Journal of Marketing for Higher Education 30:1, pages 45-65.
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