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Total Quality Management & Business Excellence Volume 32, 2021 - Issue 5-6
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Articles

The effects of leadership style on service quality: enrichment or depletion of innovation behaviour and job standardisation

Huo-Tsan Changa Graduate Institute of Human Resource Management, National ChangHua University of Education, ChangHua City, Taiwan
,
Yu-Jia Choua Graduate Institute of Human Resource Management, National ChangHua University of Education, ChangHua City, TaiwanCorrespondence[email protected]
,
Min-Chih Miaob Department of International Business Administration, Chinese Culture University, Taipei, Taiwan
&
Jia-Wen Liouc Department of Marketing and Distribution Management, Ling Tung University, Taichung City, Taiwan
Pages 676-692 | Published online: 21 Jun 2019

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Lovemore Chikazhe, Thomas Bhebhe, Marian Tukuta, Oniwel Chifamba & Brighton Nyagadza. (2023) Procurement practices, leadership style and employee-perceived service quality towards the perceived public health sector performance in Zimbabwe. Cogent Social Sciences 9:1.
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Ali Mohamad Mouazen & Ana Beatriz Hernández-Lara. (2023) Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review. Total Quality Management & Business Excellence 34:1-2, pages 148-182.
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Xiang-Qian Lin, You-Cheng Chen, Chih-Hsing Liu & Yong-Quan Li. (2023) Measuring creativity: role of service quality management, knowledge sharing and social interaction. Total Quality Management & Business Excellence 34:1-2, pages 1-18.
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Articles from other publishers (8)

Donna Marie Rivero, Roberto Suson, Alma Arnejo, Nadine May Atibing, Joerabell Lourdes Aro, Charldy Wenceslao, Angelo Burdeos, Kafferine Yamagishi & Lanndon Ocampo. (2023) Service recovery and innovation on customer satisfaction amidst massive typhoon-induced disruptions: The mediating role of SERVQUAL. International Journal of Disaster Risk Reduction 99, pages 104130.
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Huo-Tsan Chang, Yu-Jia Chou, Min-Chih Miao, Jia-Wen Liou & Zi-Ying Mao. (2023) Will aesthetic sensitivity and healthy perfectionism fit enhance service quality? The moderating effect of organizational aesthetics. Asia Pacific Management Review.
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Muhammad Arshad, Chen Kun Yu & Aneela Qadir. 2023. Leadership for Sustainable and Educational Advancement - Advancing Great Leaders and Leadership. Leadership for Sustainable and Educational Advancement - Advancing Great Leaders and Leadership.
Juan José Tarí, Silvia Portela Maquieira & José F. Molina-Azorín. (2023) The link between transformational leadership and the EFQM model elements. Business Process Management Journal 29:2, pages 447-464.
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George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku & Gifty Agyeiwah Bonsu. (2021) Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC. Journal of Hospitality and Tourism Insights 6:1, pages 110-130.
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Christianto Utomo & Yanki Hartijasti. 2023. Proceedings of the International Conference on Intellectuals’ Global Responsibility (ICIGR 2022). Proceedings of the International Conference on Intellectuals’ Global Responsibility (ICIGR 2022) 495 504 .
Roy Y. J. Chua, Jia Hui Lim & Wannawiruch (Fon) Wiruchnipawan. (2021) Unlocking the Creativity Potential of Dialectical Thinking: Field Investigations of the Comparative Effects of Transformational and Transactional Leadership Styles. The Journal of Creative Behavior 56:2, pages 258-273.
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Omar Chehab, Shiva Ilkhanizadeh & Mona Bouzari. (2021) Impacts of Job Standardisation on Restaurant Frontline Employees: Mediating Effect of Emotional Labour. Sustainability 13:3, pages 1525.
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