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Total Quality Management & Business Excellence
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Volume 32, Issue 5-6

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 32, Issue 5-6 (2021)

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Total Quality Management & Business Excellence, Volume 32, Issue 5-6 (2021)

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Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Volume 32, 2021 Vol 31, 2020 Vol 30, 2019 Vol 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

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Articles

Article

Quality for a sustainable future

Willy W. Vandenbrande

Pages: 467-475

Published online: 14 Mar 2019

AbstractforQuality for a sustainable future | Full Text | References | PDF (395.3 KB) | EPUB

875 Views
17 CrossRef citations
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Article

Exploring the emergent quality management paradigm

Anders Fundin, Tomas Backström & Peter E. Johansson

Pages: 476-488

Published online: 17 Mar 2019

AbstractforExploring the emergent quality management paradigm | Full Text | References | PDF (531.6 KB) | EPUB

4056 Views
17 CrossRef citations
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Open Access

Article

Excellence for sustainability – maintaining the license to operate

Raine Isaksson

Pages: 489-500

Published online: 21 Mar 2019

AbstractforExcellence for sustainability – maintaining the license to operate | Full Text | References | PDF (372.4 KB) | EPUB

3553 Views
20 CrossRef citations
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Open Access

Article

Important drivers for customer satisfaction – from product focus to image and service quality

Jacob Hallencreutz & Johan Parmler

Pages: 501-510

Published online: 21 Mar 2019

AbstractforImportant drivers for customer satisfaction – from product focus to image and service quality | Full Text | References | PDF (465.4 KB) | EPUB

4065 Views
24 CrossRef citations
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Article

Toward a theoretical framework of service experience: perspectives from customer expectation and customer emotion

Yen-Hao Hsieh & Soe-Tsyr Yuan

Pages: 511-527

Published online: 27 Mar 2019

AbstractforToward a theoretical framework of service experience: perspectives from customer expectation and customer emotion | Full Text | References | PDF (571.8 KB) | EPUB

1727 Views
7 CrossRef citations
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Article

Lean Six Sigma in the public sector: yesterday, today and tomorrow

Bryan Rodgers, Jiju Antony, Rick Edgeman & Elizabeth A. Cudney

Pages: 528-540

Published online: 30 Mar 2019

AbstractforLean Six Sigma in the public sector: yesterday, today and tomorrow | Full Text | References | PDF (480.2 KB) | EPUB

1817 Views
15 CrossRef citations
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Article

Quality-based management for future-ready corporations serving society and planet

N. (Ram) Ramanathan

Pages: 541-557

Published online: 03 Apr 2019

AbstractforQuality-based management for future-ready corporations serving society and planet | Full Text | References | PDF (257.7 KB) | EPUB

349 Views
5 CrossRef citations
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Article

Lean business models in healthcare: a systematic review

Kristen A. Ramori, Elizabeth A. Cudney, Cassandra C. Elrod & Jiju Antony

Pages: 558-573

Published online: 16 Apr 2019

AbstractforLean business models in healthcare: a systematic review | Full Text | References | PDF (1 MB) | EPUB

3815 Views
17 CrossRef citations
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Article

Disentangling the antecedents of the relationship between organisational performance and tensions: exploration and exploitation

Michael Yao-Ping Peng & Ku-Ho Lin

Pages: 574-590

Published online: 15 Apr 2019

AbstractforDisentangling the antecedents of the relationship between organisational performance and tensions: exploration and exploitation | Full Text | References | PDF (487.7 KB) | EPUB

338 Views
7 CrossRef citations
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Article

Anomaly detection for unlabelled unit space using the Mahalanobis–Taguchi system

Masato Ohkubo & Yasushi Nagata

Pages: 591-605

Published online: 13 May 2019

AbstractforAnomaly detection for unlabelled unit space using the Mahalanobis–Taguchi system | Full Text | References | PDF (1.3 MB) | EPUB

146 Views
5 CrossRef citations
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Article

Critical factors for lean and innovation in services: from a systematic review to an empirical investigation

Maria Gabriela Lins, Luis Perez Zotes & Rodrigo Caiado

Pages: 606-631

Published online: 05 Jun 2019

AbstractforCritical factors for lean and innovation in services: from a systematic review to an empirical investigation | Full Text | References | PDF (780.2 KB) | EPUB

1482 Views
26 CrossRef citations
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Article

Why firms lose their ISO 9001 certification: Evidence from Portugal

Carlos J.F. Cândido, Luís M.S. Coelho & Rúben M.T. Peixinho

Pages: 632-651

Published online: 05 Jun 2019

AbstractforWhy firms lose their ISO 9001 certification: Evidence from Portugal | Full Text | References | PDF (521.2 KB) | EPUB

1086 Views
17 CrossRef citations
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Article

Non-financial performance measures disclosure, quality strategy, and organizational financial performance: a mediating model

Mohamed Omran, Ashraf Khallaf, Kimberly Gleason & Yasean Tahat

Pages: 652-675

Published online: 24 Jun 2019

AbstractforNon-financial performance measures disclosure, quality strategy, and organizational financial performance: a mediating model | Full Text | References | PDF (320.5 KB) | EPUB

2586 Views
12 CrossRef citations
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Article

The effects of leadership style on service quality: enrichment or depletion of innovation behaviour and job standardisation

Huo-Tsan Chang, Yu-Jia Chou, Min-Chih Miao & Jia-Wen Liou

Pages: 676-692

Published online: 21 Jun 2019

AbstractforThe effects of leadership style on service quality: enrichment or depletion of innovation behaviour and job standardisation | Full Text | References | PDF (450.5 KB) | EPUB

1327 Views
11 CrossRef citations
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Total Quality Management & Business Excellence (Vol.32, Iss.5-6, 2021)

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