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Total Quality Management & Business Excellence Volume 32, 2021 - Issue 11-12
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Articles

How work engagement influences relationship quality: the roles of work motivation and perceived service guarantee strength

Kuo-Chien Changa Department of Leisure and Recreation Management, Chihlee University of Technology, No. 313, Sec. 1, Wunhua Rd., Banciao District, New Taipei City22050, Taiwan (R.O.C.)View further author information
,
Ya-Ti Hsub Department of Business Administration and Service Industry Management, Chihlee University of Technology, No. 313, Sec. 1, Wunhua Rd., Banciao District, New Taipei City22050, Taiwan (R.O.C.)Correspondence[email protected]
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,
Yi-Sung Chengc Department of Hospitality Management, University of Missouri, 211 Gentry Hall, Columbia, MO65211, USAView further author information
&
Nien-Te Kuod Department of Travel Management, National Kaohsiung University of Hospitality and Tourism, No.1,Songhe Rd., Xiaogang Dist., Kaohsiung City81271, Taiwan (R.O.C.)View further author information
Pages 1316-1340 | Published online: 12 Dec 2019

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Read on this site (1)

Cynthia S. Deale & Seung-Hyun (Jenna) Lee. (2023) Employee benefits in the hospitality industry: What do employees want and need?. Journal of Human Resources in Hospitality & Tourism 22:4, pages 586-612.
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Articles from other publishers (3)

Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva, Matheus Alberto Rodrigues Silva & Francisco de Assis da Silva Medeiros. (2023) Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce. International Journal of Quality & Reliability Management.
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Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva, Daniel Carvalho de Rezende & Georgiana Luna Batinga. (2022) Service guarantees in an e-commerce platform: proposition of a framework based on customers' expectations, negative experiences and behavioural responses. Asia-Pacific Journal of Business Administration 15:2, pages 225-244.
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Berislav Andrlić, Kankanamge Gayan Priyashantha & Adambarage Chamaru De Alwis. (2023) Employee Engagement Management in the COVID-19 Pandemic: A Systematic Literature Review. Sustainability 15:2, pages 987.
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