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Total Quality Management & Business Excellence
Volume 34, 2023 - Issue 13-14
Research Article
How to develop standardized work for business processes in the transactional office environment
Taher Ahmadia Marketing & Supply Chain Management Center, Nyenrode Business University, Breukelen, The Netherlands;b Department of Industrial Engineering and Innovation Sciences, Eindhoven University of Technology, Eindhoven, The NetherlandsCorrespondence[email protected]
https://orcid.org/0000-0002-8928-8172
https://orcid.org/0000-0002-8928-8172 & Nooshin Rahmanic Operational Excellence Department, Schunk Xycarb Technology BV., Helmond, The Netherlandshttps://orcid.org/0009-0002-8479-2190
https://orcid.org/0009-0002-8479-2190