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Tourism and Hospitality Planning & Development Volume 6, 2009 - Issue 2: HOSPITALITY
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Can I Trust You? An Exploration of the Role of Trust in Hospitality Service Settings

Genevieve Lovell The Hotel School Sydney, School of Tourism and Hospitality Management, Southern Cross University, Lismore, AustraliaCorrespondence[email protected]
Pages 145-157 | Published online: 04 Sep 2009

Citations (12)

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Read on this site (2)

Babak Taheri, Martin Joseph Gannon & Muhammet Kesgin. (2020) Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences. The Service Industries Journal 40:9-10, pages 705-725.
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Estrella Díaz, David Martín-Consuegra & Águeda Esteban. (2018) The effect of new technologies on psychological consequences and risk perceptions of sales agents. Journal of Risk Research 21:11, pages 1409-1429.
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Articles from other publishers (10)

Eduardo Torres-Moraga & Cristobal Barra. (2023) Does destination brand experience help build trust? Disentangling the effects on trust and trustworthiness. Journal of Destination Marketing & Management 27, pages 100767.
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José F. Navarro-Picado, Eduardo Torres-Moraga, Manuel Alonso Dos Santos, Brandon Mastromartino & James J. Zhang. (2022) Strategies of German Bundesliga and English Premier League clubs for the COVID-19 crisis: the case of international broadcasting fans. Review of Managerial Science 17:1, pages 209-232.
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Kijpokin Kasemsap. 2020. Foreign Direct Investments. Foreign Direct Investments 1314 1337 .
Xusen Cheng, Shixuan Fu, Jianshan Sun, Anil Bilgihan & Fevzi Okumus. (2019) An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust. Tourism Management 71, pages 366-377.
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Jesús García-Madariaga, Nuria Recuero Virto, María Francisca Blasco López & Joaquin Aldas Manzano. 2018. Applying Partial Least Squares in Tourism and Hospitality Research. Applying Partial Least Squares in Tourism and Hospitality Research 153 184 .
Kijpokin Kasemsap. (2018) Hospitality and Tourism Management. International Journal of Tourism and Hospitality Management in the Digital Age 2:2, pages 37-52.
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Hiran Roy, C. Michael Hall & Paul W. Ballantine. (2017) Trust in local food networks: The role of trust among tourism stakeholders and their impacts in purchasing decisions. Journal of Destination Marketing & Management 6:4, pages 309-317.
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Enrique Marinao Artigas, Coro Chasco Yrigoyen, Eduardo Torres Moraga & Cristóbal Barra Villalón. (2017) Determinants of trust towards tourist destinations. Journal of Destination Marketing & Management 6:4, pages 327-334.
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Kijpokin Kasemsap. 2016. Global Dynamics in Travel, Tourism, and Hospitality. Global Dynamics in Travel, Tourism, and Hospitality 283 305 .
Liang Wang, Rob Law, Kam Hung & Basak Denizci Guillet. (2014) Consumer trust in tourism and hospitality: A review of the literature. Journal of Hospitality and Tourism Management 21, pages 1-9.
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