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Scandinavian Journal of Hospitality and Tourism Volume 11, 2011 - Issue 3: Tourism in a Decade of Terrorism, Disasters and Threats – Some Lessons Learned
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Original Articles

Proactive Crisis Planning: Lessons for the Accommodation Industry

Brent W. Ritchie School of Tourism, The University of Queensland, Brisbane, AustraliaCorrespondence[email protected]
,
Guy Bentley Blue Mountains International Hotel Management School, Leura, New South Wales, Australia
,
Thomas Koruth Australian International Hotel School, Canberra, Australian Capital Territory, Australia
&
Jie Wang School of Tourism, The University of Queensland, Brisbane, Australia
Pages 367-386 | Published online: 22 Sep 2011

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Veera Emilia Haavisto & Tone Therese Linge. (2022) Internal crisis communication and Nordic leadership: the importance of transparent and participative communication in times of crisis. Scandinavian Journal of Hospitality and Tourism 22:4-5, pages 331-356.
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Zahed Ghaderi, Ahmad Puad Mat Som & Joan C. Henderson. (2015) When Disaster Strikes: The Thai Floods of 2011 and Tourism Industry Response and Resilience. Asia Pacific Journal of Tourism Research 20:4, pages 399-415.
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Caroline Orchiston. (2013) Tourism business preparedness, resilience and disaster planning in a region of high seismic risk: the case of the Southern Alps, New Zealand. Current Issues in Tourism 16:5, pages 477-494.
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Nancy A. Brown, Jane E. Rovins, Shirley Feldmann-Jensen, Caroline Orchiston & David Johnston. (2019) Measuring disaster resilience within the hotel sector: An exploratory survey of Wellington and Hawke's Bay, New Zealand hotel staff and managers. International Journal of Disaster Risk Reduction 33, pages 108-121.
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Danielle Barbe & Lori Pennington-Gray. (2018) Using situational crisis communication theory to understand Orlando hotels’ Twitter response to three crises in the summer of 2016. Journal of Hospitality and Tourism Insights 1:3, pages 258-275.
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Nancy A. Brown, Jane E. Rovins, Shirley Feldmann-Jensen, Caroline Orchiston & David Johnston. (2017) Exploring disaster resilience within the hotel sector: A systematic review of literature. International Journal of Disaster Risk Reduction 22, pages 362-370.
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Brent W. Ritchie. 2016. Encyclopedia of Tourism. Encyclopedia of Tourism 200 202 .
Homa Hajibaba, Ulrike Gretzel, Friedrich Leisch & Sara Dolnicar. (2015) Crisis-resistant tourists. Annals of Tourism Research 53, pages 46-60.
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Bingjie Liu, Hany Kim & Lori Pennington-Gray. (2015) Responding to the bed bug crisis in social media. International Journal of Hospitality Management 47, pages 76-84.
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Cyril Peter, Jill Poulston & Erwin Losekoot. (2014) Terrorism, rugby, and hospitality: She׳ll be right. Journal of Destination Marketing & Management 3:4, pages 253-261.
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Brent W. Ritchie, Judith Mair & Gabby Walters. 2014. The Wiley Blackwell Companion to Tourism. The Wiley Blackwell Companion to Tourism 611 622 .
Brent W. Ritchie. 2014. Encyclopedia of Tourism. Encyclopedia of Tourism 1 3 .
Jie Wang & Brent W. Ritchie. (2013) Attitudes and perceptions of crisis planning among accommodation managers: Results from an Australian study. Safety Science 52, pages 81-91.
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Jie Wang & Brent W. Ritchie. (2012) Understanding accommodation managers’ crisis planning intention: An application of the theory of planned behaviour. Tourism Management 33:5, pages 1057-1067.
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