1,988
Views
34
CrossRef citations to date
0
Altmetric
Original Articles

Brand Experience on the Website: Its Mediating Role Between Perceived Interactivity and Relationship Quality

&

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (3)

Hyeon-Cheol Kim & Zong-yi Zhu. (2021) The moderating role of acculturation in fostering young Chinese moviegoers’ sustainable e-WOM behaviour in Korea. Behaviour & Information Technology 40:15, pages 1688-1699.
Read now
Terry Daugherty, Vanja Djuric, Hairong Li & John Leckenby. (2017) Establishing a Paradigm: A Systematic Analysis of Interactive Advertising Research. Journal of Interactive Advertising 17:1, pages 65-78.
Read now

Articles from other publishers (31)

Asif Ali Safeer & Thanh Tiep Le. (2023) Transforming customers into evangelists: influence of online brand experience on relationship quality and brand evangelism in the banking industry. Asia Pacific Journal of Marketing and Logistics 35:12, pages 2947-2964.
Crossref
Juhi Gahlot Sarkar, Abhigyan Sarkar & S. Sreejesh. (2023) What is in a game? The impact of advergame design and reward elements on gamers' brand patronage. Asia Pacific Journal of Marketing and Logistics 35:10, pages 2538-2564.
Crossref
Ibrahim Alnawas, Amr Al Khateeb & Kamel El Hedhli. (2023) The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality. Journal of Retailing and Consumer Services 75, pages 103412.
Crossref
Geeta Marmat. (2022) Influence of aesthetics attributes of brand Web pages on customer brand engagement. Global Knowledge, Memory and Communication 72:4/5, pages 484-505.
Crossref
Kyuree Kim, Te-Lin (Doreen) Chung & Ann Marie Fiore. (2023) The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions. Journal of Retailing and Consumer Services 70, pages 103159.
Crossref
Yiran Liu, Mohamed E. A. Mohamed, Soona Park & Xinran Lehto. 2023. Human-Automation Interaction. Human-Automation Interaction 513 529 .
Khurram Mustafa, Farooq Ahmad, Muhammad Nawaz Qaisar, Shagufta Zada, Saqib Jamil, Naveed Anwer, Kausar Fiaz Khawaja, Alejandro Vega-Muñoz, Nicolás Contreras-Barraza, Syed Ali Raza Hamid & Shahida Mariam. (2022) Brand Love: Role of Online Customer Experience, Value Co-creation, and Relationship Quality. Frontiers in Psychology 13.
Crossref
Ibrahim Alnawas & Amr Al Khateeb. (2022) Developing and validating a multidisciplinary scale of E-retailing website elements. Journal of Retailing and Consumer Services 66, pages 102905.
Crossref
Milica Jevremović, Cătălin Gheorghiță, Vladimir Cerić, Ovidiu Blăjină, Zorica Jelić, Milena P. Ilić & Rocsana Bucea-Manea-Țoniș. (2022) An Empirical Study on Website Interactivity Impact among a Student Group, Beneficent for Companies, and Other Users. Sustainability 14:8, pages 4507.
Crossref
Milica Jevremović, Nada Staletić, Gheorghe Orzan, Milena P. Ilić, Zorica Jelić, Cristina Teodora Bălăceanu & Oana Valeria Paraschiv. (2022) Predicting User Behaviour Based on the Level of Interactivity Implemented in Blockchain Technologies in Websites and Used Devices. Sustainability 14:4, pages 2216.
Crossref
Mahak Sharma, Rose Antony, Rajat Sehrawat, Angel Contreras Cruz & Tugrul U. Daim. (2022) Exploring post-adoption behaviors of e-service users: Evidence from the hospitality sector /online travel services. Technology in Society 68, pages 101781.
Crossref
Xiaoxiao Shi, Richard Evans & Wei Shan. (2022) Solver engagement in online crowdsourcing communities: The roles of perceived interactivity, relationship quality and psychological ownership. Technological Forecasting and Social Change 175, pages 121389.
Crossref
Anne Köchling. (2021) Experiential marketing as a tool to enhance Tourists’ pre-travel online destination experiences? A web-based experiment. Journal of Destination Marketing & Management 22, pages 100669.
Crossref
Md Uzir Hossain Uzir, Hussam Al Halbusi, Rodney Lim, Ishraq Jerin, Abu Bakar Abdul Hamid, Thurasamy Ramayah & Ahasanul Haque. (2021) Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19. Technology in Society 67, pages 101780.
Crossref
Widya Paramita, Huynh Ba Chan Nhu, Liem Viet Ngo, Quan Ha Minh Tran & Gary Gregory. (2021) Brand experience and consumers' social interactive engagement with brand page: An integrated-marketing perspective. Journal of Retailing and Consumer Services 62, pages 102611.
Crossref
Yunying Zhong, Valeriya Shapoval & James Busser. (2021) The role of parasocial relationship in social media marketing: testing a model among baby boomers. International Journal of Contemporary Hospitality Management 33:5, pages 1870-1891.
Crossref
Szerena Szabo & Jane Webster. (2020) Perceived Greenwashing: The Effects of Green Marketing on Environmental and Product Perceptions. Journal of Business Ethics 171:4, pages 719-739.
Crossref
Muhammad Waqas, Zalfa Laili Binti Hamzah & Noor Akma Mohd Salleh. (2020) Customer experience: a systematic literature review and consumer culture theory-based conceptualisation. Management Review Quarterly 71:1, pages 135-176.
Crossref
Daniela Menezes Garzaro, Luís Fernando Varotto & Samara de Carvalho Pedro. (2020) Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty. International Journal of Bank Marketing 39:1, pages 1-23.
Crossref
Jens Ducrée, Max Gravitt, Ray Walshe, Sönke Bartling, Martin Etzrodt & Tomás Harrington. (2020) Open Platform Concept for Blockchain-Enabled Crowdsourcing of Technology Development and Supply Chains. Frontiers in Blockchain 3.
Crossref
Jens Ducrée, Martin Etzrodt, Bert Gordijn, Max Gravitt, Sönke Bartling, Ray Walshe & Tomás Harrington. (2020) Blockchain for Organizing Effective Grass-Roots Actions on a Global Commons: Saving the Planet. Frontiers in Blockchain 3.
Crossref
Yong-Ming Huang. (2020) What drives students to continue using social mindtools? The perspectives of social support and social influence. Computers in Human Behavior 111, pages 106447.
Crossref
Jiaolong Xue, Xinjian Liang, Tao Xie & Haizhong Wang. (2020) See now, act now: How to interact with customers to enhance social commerce engagement?. Information & Management 57:6, pages 103324.
Crossref
Angel Hsing‐Chi Hwang, Jeeyun Oh & Angeline Close Scheinbaum. (2020) Interactive music for multisensory e‐commerce: The moderating role of online consumer involvement in experiential value, cognitive value, and purchase intention. Psychology & Marketing 37:8, pages 1031-1056.
Crossref
Rory Francis Mulcahy & Aimee S. Riedel. (2020) ‘Touch it, swipe it, shake it’: Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness?. Journal of Retailing and Consumer Services 54, pages 101613.
Crossref
Donghee Shin. (2019) How do technological properties influence user affordance of wearable technologies?. Interaction Studies. Social Behaviour and Communication in Biological and Artificial Systems Interaction Studies / Social Behaviour and Communication in Biological and Artificial Systems Interaction Studies 20:2, pages 307-338.
Crossref
Aimee Riedel & Rory Francis Mulcahy. (2019) Does more sense make sense? An empirical test of high and low interactive retail technology. Journal of Services Marketing 33:3, pages 331-343.
Crossref
Ben Haobin Ye, Albert A. Barreda, Fevzi Okumus & Khaldoon Nusair. (2019) Website interactivity and brand development of online travel agencies in China: The moderating role of age. Journal of Business Research 99, pages 382-389.
Crossref
Jano Jiménez Barreto, Natalia Rubio & Sara Campo Martínez. (2019) The online destination brand experience: Development of a sensorial-cognitive-conative model. International Journal of Tourism Research 21:2, pages 245-258.
Crossref
Imran Khan, Zillur Rahman & Mobin Fatma. (2016) The concept of online corporate brand experience: an empirical assessment. Marketing Intelligence & Planning 34:5, pages 711-730.
Crossref
Kyuree Kim, Te-Lin Chung & Ann Marie Fiore. (2022) The Role of Interactivity from Instagram Advertisements in Shaping Perceived Value and Omnichannel Outcomes. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.