Advanced search
Publication Cover
Journal of Relationship Marketing Volume 8, 2009 - Issue 2
Submit an article Journal homepage
862
Views
26
CrossRef citations to date
0
Altmetric
Articles

Service Orientation of Organizational Structures

Heiko Gebauer Institute of Technology Management, University of St. Gallen, St. Gallen, Switzerland
,
Felix Pütz Institute of Technology Management, University of St. Gallen, St. Gallen, Switzerland
,
Thomas Fischer Institute of Technology Management, University of St. Gallen, St. Gallen, Switzerland
&
Elgar Fleisch Institute of Technology Management, University of St. Gallen, St. Gallen, Switzerland
Pages 103-126 | Published online: 18 May 2009

Citations (26)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (2)

Mohita Maggon. (2022) A Bibliometric Analysis of Journal of Relationship Marketing (2002–2019). Journal of Relationship Marketing 21:4, pages 324-351.
Read now
Fredrik Nordin, Ingela Lindahl & Staffan Brege. (2013) The Applicability of Integrated Solutions Offerings: Differential Effects of Product Complexity. Journal of Relationship Marketing 12:1, pages 59-78.
Read now

Articles from other publishers (24)

Ashkan Faramarzi, Stefan Worm & Wolfgang Ulaga. (2023) Service strategy’s effect on firm performance: A meta-analysis of the servitization literature. Journal of the Academy of Marketing Science.
Crossref
Junnan Zhang, Xiaohua Sun, Yan Dong, Lin Fu & Yaowei Zhang. (2022) The impact of servitization on manufacturing firms’ market power: empirical evidence from China. Journal of Business & Industrial Marketing 38:3, pages 609-621.
Crossref
Ali Ziaee Bigdeli, Kawaljeet Kapoor, Andreas Schroeder & Omid Omidvar. (2021) Exploring the root causes of servitization challenges: an organisational boundary perspective. International Journal of Operations & Production Management 41:5, pages 547-573.
Crossref
Kaining Yan, T. C. Edwin Cheng, Gang Li & Zelong Wei. (2021) Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach. IEEE Transactions on Engineering Management 68:2, pages 498-512.
Crossref
Jan Marco LeimeisterJan Marco Leimeister. 2021. Einführung in die Wirtschaftsinformatik. Einführung in die Wirtschaftsinformatik 419 478 .
Luna Leoni. (2019) Servitization strategy adoption: evidence from Italian manufacturing firms. EuroMed Journal of Business 14:2, pages 123-136.
Crossref
Sabine Fliess & Eva Lexutt. (2019) How to be successful with servitization – Guidelines for research and management. Industrial Marketing Management 78, pages 58-75.
Crossref
Matias Ståhle, Tuomas Ahola & Miia Martinsuo. (2019) Cross-functional integration for managing customer information flows in a project-based firm. International Journal of Project Management 37:1, pages 145-160.
Crossref
Victor Guang Shi, Tim Baines, James Baldwin, Keith Ridgway, Panagiotis Petridis, Ali Ziaee Bigdeli, Victoria Uren & Daniel Andrews. (2017) Using gamification to transform the adoption of servitization. Industrial Marketing Management 63, pages 82-91.
Crossref
Ali Ziaee Bigdeli, Tim Baines, Oscar F. Bustinza & Victor Guang Shi. (2017) Organisational change towards servitization: a theoretical framework. Competitiveness Review: An International Business Journal 27:1, pages 12-39.
Crossref
Christian Stary & Matthias Neubauer. 2017. S-BPM in the Production Industry. S-BPM in the Production Industry 7 25 .
Arman Avadikyan, Stéphane Lhuillery & Syoum Negassi. (2016) Technological innovation, organizational change, and product-related services. M@n@gement 19:4, pages 277.
Crossref
Ornella Benedettini, Andy Neely & Morgan Swink. (2015) Why do servitized firms fail? A risk-based explanation. International Journal of Operations & Production Management 35:6, pages 946-979.
Crossref
Luna Leoni. (2015) Adding service means adding knowledge: an inductive single-case study. Business Process Management Journal 21:3, pages 610-627.
Crossref
Chris Raddats, Jamie Burton & Rachel Ashman. (2015) Resource configurations for services success in manufacturing companies. Journal of Service Management 26:1, pages 97-116.
Crossref
Karlos Artto, Aku Valtakoski & Heikki Kärki. (2015) Organizing for solutions: How project-based firms integrate project and service businesses. Industrial Marketing Management 45, pages 70-83.
Crossref
Petri Parvinen, Jaakko Aspara, Sami Kajalo & Joel Hietanen. (2013) Sales activity systematization and performance: differences between product and service firms. Journal of Business & Industrial Marketing 28:6, pages 494-505.
Crossref
Ye-zhuang Tian, Hai-tao Li, Hua-shan Li & Yang Yang. (2012) How could service-orientation contribute to business performance: The mediation effect of service practice. How could service-orientation contribute to business performance: The mediation effect of service practice.
Bryan Ashenbaum, Peter A. Salzarulo & W. Rocky Newman. (2012) Organizational Structure, Entrepreneurial Orientation and Trait Preference in Transportation Brokerage Firms. Journal of Supply Chain Management 48:1, pages 3-23.
Crossref
Heiko Gebauer, Gunther Kucza & Chunzhi Wang. (2011) Spare parts logistics for the Chinese market. Benchmarking: An International Journal 18:6, pages 748-768.
Crossref
Gunther Kucza & Heiko Gebauer. (2011) Global approaches to the service business in manufacturing companies. Journal of Business & Industrial Marketing 26:7, pages 472-483.
Crossref
Chris Raddats & Jamie Burton. (2011) Strategy and structure configurations for services within product‐centric businesses. Journal of Service Management 22:4, pages 522-539.
Crossref
Thomas Fischer, Heiko Gebauer, Mike Gregory, Guangjie Ren & Elgar Fleisch. (2010) Exploitation or exploration in service business development?. Journal of Service Management 21:5, pages 591-624.
Crossref
Arman Avadykian & Stephane Lhuillery. (2012) Technological Innovation, Organizational Change and Product Related Services. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.