Citations (14)
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Liza M. Cobos & Valeriya Shapoval. (2022) Leveraging Psychological Characteristics to Influence Mobile Hotel Bookings During a Global Health Crisis. International Journal of Hospitality & Tourism Administration 0:0, pages 1-24.
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Chun-Fang Chiang, Wen-Yu Chen & Chia-Yuan Hsu. (2019) Classifying technological innovation attributes for hotels: an application of the Kano model. Journal of Travel & Tourism Marketing 36:7, pages 796-807.
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Kenneth R. Bartlett, Karen R. Johnson & Ingrid E. Schneider. (2016) Comparing strategic human resource development approaches for tourism and hospitality workforce planning. Journal of Human Resources in Hospitality & Tourism 15:4, pages 440-461.
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Deniz Kucukusta, Vincent C. S. Heung & Sandy Hui. (2014) Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers. Journal of Travel & Tourism Marketing 31:1, pages 55-70.
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Sunny Kim, John Farrish & Thomas Schrier. (2013) Hotel Information Technology Security: Do Hoteliers Understand the Risks?. International Journal of Hospitality & Tourism Administration 14:3, pages 282-304.
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Articles from other publishers (9)
Lu Shiwen, Jookyung Kwon & Jiseon Ahn. (2021) Self-Service Technology in the Hospitality and Tourism Settings: A Critical Review of the Literature. Journal of Hospitality & Tourism Research 46:6, pages 1220-1236.
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Donglin Han, Huiying (Cynthia) Hou, Hao Wu & Joseph H. K. Lai. (2021) Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies. Sustainability 13:8, pages 4462.
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Chun Liu & Kam Hung. (2021) A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China. International Journal of Hospitality Management 94, pages 102870.
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Chun Liu & Kam Hung. (2020) A comparative study of self-service technology with service employees: a qualitative analysis of hotels in China. Information Technology & Tourism 22:1, pages 33-52.
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Georgina Lukanova & Galina Ilieva. 2019. Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality. Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
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Hakseung Shin & Richard R. Perdue. (2019) Self-Service Technology Research: A bibliometric co-citation visualization analysis. International Journal of Hospitality Management 80, pages 101-112.
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Wei Wei, Edwin Torres & Nan Hua. (2016) Improving consumer commitment through the integration of self-service technologies: A transcendent consumer experience perspective. International Journal of Hospitality Management 59, pages 105-115.
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Hanan Saad Kattara & Osman Ahmed El-Said. (2014) Customers’ preferences for new technology-based self-services versus human interaction services in hotels. Tourism and Hospitality Research 13:2, pages 67-82.
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Juan M. Madera & JeAnna Abbott. (2011) The Diversity-Validity Dilemma. Cornell Hospitality Quarterly 53:1, pages 31-39.
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