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Services Marketing Quarterly Volume 32, 2011 - Issue 3
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Original Articles

Job Demands, Resources, Burnout, and Coping Mechanism Relationships

Ugur Yavas Department of Management and Marketing, College of Business and Technology, East Tennessee State University, Johnson City, Tennessee
&
Emin Babakus Department of Marketing and Supply Chain Management, Fogelman College of Business and Economics, The University of Memphis, Memphis, TennesseeCorrespondence[email protected]
Pages 199-209 | Published online: 24 Jun 2011

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Kangcheol Lee & Taeshik Gong. (2023) Influence of Dysfunctional Customer Behavior on Depersonalization and Service Sabotage in the Service Industry. Services Marketing Quarterly 0:0, pages 1-21.
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Articles from other publishers (7)

Jasmine Huynh, Despoina Xanthopoulou & Tim Windsor. (2023) A longitudinal investigation of job demands‐resources theory in volunteer firefighters working for the nonprofit sector. Nonprofit Management and Leadership.
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Avinash Rana & Vishal Soodan. (2019) Effect of occupational and personal stress on job satisfaction, burnout, and health: A cross-sectional analysis of college teachers in Punjab, India. Indian Journal of Occupational and Environmental Medicine 23:3, pages 133.
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Megan Lowe & Lindsey M. Reno. 2018. Examining the Emotional Dimensions of Academic Librarianship. Examining the Emotional Dimensions of Academic Librarianship 72 89 .
Megan Lowe & Lindsey M. Reno. 2018. Examining the Emotional Dimensions of Academic Librarianship. Examining the Emotional Dimensions of Academic Librarianship 36 53 .
Megan Lowe & Lindsey M. Reno. 2018. Examining the Emotional Dimensions of Academic Librarianship. Examining the Emotional Dimensions of Academic Librarianship 18 35 .
Daniel D. Prior. (2016) The impact of service worker personal resources on relationship quality in business solutions. Industrial Marketing Management 53, pages 216-225.
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Michel Rod & Nicholas J. Ashill. (2013) The impact of call centre stressors on inbound and outbound call‐centre agent burnout. Managing Service Quality: An International Journal 23:3, pages 245-264.
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