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Journal of Access Services Volume 13, 2016 - Issue 2: Creating the Single Service Point: Current Perspectives on a Recurring Theme
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Original Articles

Service matters: Single Service Point as a collaborative and professional learning initiative for service excellence

Marianne ChauvetAustralian Catholic University, Strathfield, NSW, Australia
,
Vicki BourbousAustralian Catholic University, Strathfield, NSW, AustraliaCorrespondence[email protected]
&
Frances ListonAustralian Catholic University, Strathfield, NSW, Australia
Pages 80-90 | Published online: 08 Jun 2016

Citations (5)

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Read on this site (4)

Anamika Megwalu & Kate Barron. (2019) Incorporating Reference into A Unified Service Point at an Academic Library: A Case Study. The Reference Librarian 60:4, pages 262-276.
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Sean Hogan & Kristin Conlin. (2019) Library Student Employee Expertise: Strategies for Maximizing Your Student Employee Contributions to the Library. Public Services Quarterly 15:2, pages 104-115.
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Nicole Trujillo & Rosanna Backen. (2018) Reference service redesign: Does incorporating student employee feedback increase feelings of empowerment?. Journal of Access Services 15:4, pages 130-141.
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Sharone Ciancio. (2018) The prevalence of service excellence and the use of business process improvement methodologies in Australian universities. Journal of Higher Education Policy and Management 40:2, pages 121-139.
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Articles from other publishers (1)

D. Zvonareva. (2019) The Value of Library Resources and Services Through the Lens of Discovery Tools. UNIVERSITY LIBRARY AT A NEW STAGE OF SOCIAL COMMUNICATIONS DEVELOPMENT. CONFERENCE PROCEEDINGS 0:4, pages 78-87.
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