Advanced search
Publication Cover
Journal of Access Services Volume 13, 2016 - Issue 2: Creating the Single Service Point: Current Perspectives on a Recurring Theme
Submit an article Journal homepage
1,777
Views
7
CrossRef citations to date
0
Altmetric
Original Articles

Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk

Joanne OudWilfrid Laurier University Library, Waterloo, ON, CanadaCorrespondence[email protected]
&
Peter GenzingerWilfrid Laurier University Library, Waterloo, ON, Canada
Pages 112-130 | Published online: 08 Jun 2016

Citations (7)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (5)

Scott Pfitzinger. (2021) The effects of relocating the reference desk on the circulation desk. Journal of Access Services 18:3, pages 173-183.
Read now
Stephanie Pierce & Amanda Schilling. (2019) Removing the invisibility cloak: Using space design to influence patron behavior and increase service desk usage. Journal of Access Services 16:2-3, pages 56-77.
Read now
Sean Hogan & Kristin Conlin. (2019) Library Student Employee Expertise: Strategies for Maximizing Your Student Employee Contributions to the Library. Public Services Quarterly 15:2, pages 104-115.
Read now
Sean Hogan & J. Hutson. (2018) Assessing access services: Building a five-year plan for sustainable assessment. Journal of Access Services 15:2-3, pages 80-88.
Read now
Sharone Ciancio. (2018) The prevalence of service excellence and the use of business process improvement methodologies in Australian universities. Journal of Higher Education Policy and Management 40:2, pages 121-139.
Read now

Articles from other publishers (2)

M. Yu. Neshcheret. (2022) US libraries in search for a standard model of reference services. Proceedings of SPSTL SB RAS:1, pages 65-71.
Crossref
Sandra Avila, Sarah A. Norris, Rebecca M. Murphey, Min Tong & Richard H. Harrison II. 2022. Technological Advancements in Library Service Innovation. Technological Advancements in Library Service Innovation 1 22 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.