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Journal of Foodservice Business Research Volume 24, 2021 - Issue 2
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Research Article

“It’s on its way”: Chatbots applied for online food delivery services, social or task-oriented interaction style?

Roberta De Ciccoa Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, Italy;b CAST, Center for Advanced Studies and Technology, University of Chieti-Pescara, Chieti, ItalyCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-7835-2274
ORCID Icon,
Susana Cristina Lima da Costa e Silvac Católica Porto Business School, Universidade Católica Portuguesa, Porto, PortugalORCID Iconhttps://orcid.org/0000-0001-7979-3944
ORCID Icon &
Francesca Romana Alparonea Department of Neuroscience, Imaging and Clinical Sciences, University of Chieti-Pescara, Chieti, ItalyORCID Iconhttps://orcid.org/0000-0001-9994-6629
ORCID Icon
Pages 140-164 | Published online: 30 Sep 2020

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Meike Rombach, Ani Kartikasari, David L. Dean, Dwi Suhartanto & Brendan T. Chen. (2023) Determinants of customer loyalty to online food service delivery: evidence from Indonesia, Taiwan, and New Zealand. Journal of Hospitality Marketing & Management 32:6, pages 818-842.
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Ani Kartikasari, David L. Dean, Meike Rombach & Dwi Suhartanto. (2023) Discomfort and proactiveness of New Zealand OFD consumers during the coronavirus pandemic. Journal of Foodservice Business Research 0:0, pages 1-19.
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Víctor Calderón-Fajardo, María Jesús Carrasco-Santos & Carlos Rossi Jiménez. (2023) The intention of consumers to use augmented reality apps in gastronomy – case of Málaga. Current Issues in Tourism 26:9, pages 1446-1462.
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Geovana Ramos Sousa Silva & Edna Dias Canedo. (2022) Towards User-Centric Guidelines for Chatbot Conversational Design. International Journal of Human–Computer Interaction 0:0, pages 1-23.
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Articles from other publishers (10)

Yuexian Zhang, XueYing Wang & Xin Zhao. (2023) Supervising or assisting? The influence of virtual anchor driven by AI–human collaboration on customer engagement in live streaming e-commerce. Electronic Commerce Research.
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Pawel Korzynski, Grzegorz Mazurek, Andreas Altmann, Joanna Ejdys, Ruta Kazlauskaite, Joanna Paliszkiewicz, Krzysztof Wach & Ewa Ziemba. (2023) Generative artificial intelligence as a new context for management theories: analysis of ChatGPT. Central European Management Journal 31:1, pages 3-13.
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Hyunju Shin, Isabella Bunosso & Lindsay R. Levine. (2022) The influence of chatbot humour on consumer evaluations of services. International Journal of Consumer Studies 47:2, pages 545-562.
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Rajendiran Anbumathi, Sriram Dorai & Umayal Palaniappan. (2023) Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services. Journal of Retailing and Consumer Services 71, pages 103181.
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Susana C. Silva, Roberta De Cicco, Božidar Vlačić & Maher Georges Elmashhara. (2022) Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience. International Journal of Retail & Distribution Management 51:3, pages 285-305.
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Angelo Bonfanti, Chiara Rossato, Vania Vigolo & Alfonso Vargas-Sánchez. (2023) Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy. British Food Journal 125:13, pages 164-182.
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Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand & Line Ricard. (2021) Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot. Psychology & Marketing 38:12, pages 2339-2356.
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Mirela Cătălina Türkeș, Aurelia Felicia Stăncioiu, Codruța Adina Băltescu & Roxana-Cristina Marinescu. (2021) Resilience Innovations and the Use of Food Order & Delivery Platforms by the Romanian Restaurants during the COVID-19 Pandemic. Journal of Theoretical and Applied Electronic Commerce Research 16:7, pages 3218-3247.
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Renzo Licapa-Rodriguez, Jordann Gomez-Ramos & David Mauricio. (2021) EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger. EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger.
Maarif Sohail, Zehra Mohsin & Sehar Khaliq. 2021. HCI International 2021 - Late Breaking Posters. HCI International 2021 - Late Breaking Posters 279 287 .

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