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Journal of Foodservice Business Research Volume 12, 2009 - Issue 4
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Original Articles

Restaurant Crowding and Perceptions of Service Quality: The Role of Consumption Goals and Attributions

Breffni M. Noone School of Hospitality Management, The Pennsylvania State University, University Park, PACorrespondence[email protected]
&
Anna S. Mattila School of Hospitality Management, The Pennsylvania State University, University Park, PA
Pages 331-343 | Published online: 24 Nov 2009

Citations (14)

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Read on this site (3)

Fernando de Oliveira Santini, Wagner Junior Ladeira, Claudio Hoffmann Sampaio & Marcelo Gattermann Perin. (2020) Effects of perceived retail crowding: a meta-analytic study. The International Review of Retail, Distribution and Consumer Research 30:4, pages 411-436.
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Dohee Kim, Choong-Ki Lee & M. Joseph Sirgy. (2016) Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival. Journal of Travel & Tourism Marketing 33:3, pages 293-312.
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Pei-Jou Kuo & Nelson A. Barber. (2014) Exploring Dishware Influences on Product Evaluation, Willingness to Pay, and Restaurant Type. Journal of Foodservice Business Research 17:5, pages 369-389.
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Articles from other publishers (11)

Bi Yang, Pete Pengcheng Zhou, YooHee Hwang, Yujie Zhao & Anna S. Mattila. (2023) The role of social crowding in pay-what-you-want pricing. Annals of Tourism Research 101, pages 103596.
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Muhammad Asghar Ali, Ding Hooi Ting, Muhammad Umer Azeem & Amir Zaib Abbasi. (2022) Do online reviews help? The contingent effect of perceived crowdedness and gender for restaurant selection. EuroMed Journal of Business.
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Charlotte Wendt, Dominick Werner, Martin Adam & Alexander Benlian. (2022) Influencing crowding at locations with decision support systems: The role of information timeliness and location recommendations. Decision Support Systems 160, pages 113817.
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Sandro Castaldo, Lara Penco & Giorgia Profumo. (2021) Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?. International Journal of Contemporary Hospitality Management 33:8, pages 2586-2612.
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Michael Möhring, Barbara Keller, Rainer Schmidt & Scott Dacko. (2020) Google Popular Times: towards a better understanding of tourist customer patronage behavior. Tourism Review 76:3, pages 533-569.
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Yoo Hee Hwang, Sungwoo Choi & Anna S. Mattila. (2021) Rounding up for a cause: The joint effect of donation type and crowding on donation likelihood. International Journal of Hospitality Management 93, pages 102779.
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Kwangji Kim, Mi-Jung Kim & Jae-Kyoon Jun. (2020) Small Queuing Restaurant Sustainable Revenue Management. Sustainability 12:8, pages 3477.
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Weiyu Du, Di Fang, Yang Ye & Sainan Qiu. (2019) The influence of disorderly environment on consumers’ reference for boundaries. Journal of Contemporary Marketing Science 3:1, pages 17-31.
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Stephanie Q. Liu, Vanja Bogicevic & Anna S. Mattila. (2018) Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace. Journal of Business Research 89, pages 47-56.
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Boyoun Chae & Rui Zhu. (2014) Environmental Disorder Leads to Self-Regulatory Failure. Journal of Consumer Research 40:6, pages 1203-1218.
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Zhaoyang Sun, Haiyang Zhou, Fu Liu, Lili Song & Siyun Chen. (2022) Angular or Circular? The Effect of Busy Mindset on Shape Preference. SSRN Electronic Journal.
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