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Review Article

Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport

ORCID Icon, ORCID Icon &
Pages 897-921 | Received 03 Aug 2020, Accepted 31 May 2021, Published online: 13 Jun 2021

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Read on this site (7)

Yuchen Shi, Doyoung Pyun & Argyro Elisavet Manoli. (2023) Impact of service quality on youth football participation in China: a moderating role of country-of-origin. European Sport Management Quarterly 0:0, pages 1-23.
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Ricardo Filipe Ramos, Rui Biscaia, Sérgio Moro & Thilo Kunkel. (2023) Understanding the importance of sport stadium visits to teams and cities through the eyes of online reviewers. Leisure Studies 42:5, pages 693-708.
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Thomas J. Aicher, Bob Heere, Michael A. Odio & Jeffery M. Ferguson. (2023) Looking beyond performance: understanding service quality through the importance-performance analysis. Sport Management Review 26:3, pages 448-470.
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Ling-Mei Ko, Wei-Chun Tai & Ping-Chao Lee. (2023) Emerging technology as an essential factor in changing lifestyles and reshaping exercise behaviour in Taiwan. Sport in Society 26:3, pages 409-430.
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M. Alguacil, J. García-Fernández, F. Calabuig & P. Gálvez-Ruiz. (2022) How can the management of fitness centres be improved through corporate image and brand image?. Economic Research-Ekonomska Istraživanja 35:1, pages 3378-3396.
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Georgios Nalbantis & Tim Pawlowski. The effects of overseas exhibition games on consumer interest: the case of the English Premier League. European Sport Management Quarterly 0:0, pages 1-20.
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Articles from other publishers (6)

Marisa Sousa, Celina Gonçalves, Rui Biscaia & Maria José Carvalho. (2023) Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives. International Journal of Sports Marketing and Sponsorship.
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Jaskirat Singh Rai, Behzad Foroughi, Maher N. Itani & Amanpreet Singh. (2023) Measuring spectators' perception toward peripheral stadium quality services after COVID-19: impact on their emotions and attendance intentions. International Journal of Sports Marketing and Sponsorship 24:2, pages 375-394.
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Vera Pedragosa, Rui Biscaia, Michael E. Naylor, David P. Hedlund & Geoff Dickson. (2023) Member identity in fitness centres and its consequences: an examination of members and managers' perspectives. International Journal of Sports Marketing and Sponsorship.
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Kathrin Kölbl, Cornelia Blank, Wolfgang Schobersberger & Mike Peters. (2022) Increasing the willingness to stay – a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club. The TQM Journal.
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Sebastiano Mereu. 2022. Promoting Organizational Performance Through 5G and Agile Marketing. Promoting Organizational Performance Through 5G and Agile Marketing 179 202 .
Tyreal Yizhou Qian, Robbie Matz, Lei Luo & Chenglong Xu. (2022) Gamification for value creation and viewer engagement in gamified livestreaming services: The moderating role of gender in esports. Journal of Business Research 145, pages 482-494.
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