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Review Article
Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport
Rui Biscaiaa School of Marketing and Management, Centre for Business in Society, Faculty of Business and Law, Coventry University, Coventry, UKCorrespondence[email protected]
https://orcid.org/0000-0003-2752-4317
Masayuki Yoshidab Department of Sports and Health Studies, Hosei University, Tokyo, Japan
https://orcid.org/0000-0002-2593-7575
Yukyoum Kimc Department of Physical Education, Seoul National University, Seoul, Korea
Pages 897-921
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Received 03 Aug 2020, Accepted 31 May 2021, Published online: 13 Jun 2021
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