Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry

Ta-Sheng LoDepartment of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan;Correspondence[email protected]

Hsiao-Lan WeiDepartment of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan;

Hsi-Peng LuDepartment of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan;

Hsien-Tang KoGraduate Institute of Management, National Taiwan University of Science and Technology, Taipei, Taiwan

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Ulugbek Abdumalikovich Kirgizov & Choonjong Kwak. (2022) Quantification and integration of Kano’s model into QFD for customer-focused product design. Quality Technology & Quantitative Management 19:1, pages 95-112.
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Chien-Che Huang, Tsang-Chuan Chang & Bae-Ling Chen. (2021) Fuzzy assessment model to judge quality level of machining processes involving bilateral tolerance using crisp data. Journal of the Chinese Institute of Engineers 44:1, pages 1-10.
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Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry

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Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry

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