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Quality Technology & Quantitative Management Volume 13, 2016 - Issue 4
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Articles

Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry

Ta-Sheng LoDepartment of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan;Correspondence[email protected]
,
Hsiao-Lan WeiDepartment of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan;
,
Hsi-Peng LuDepartment of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan;
&
Hsien-Tang KoGraduate Institute of Management, National Taiwan University of Science and Technology, Taipei, Taiwan
Pages 416-438 | Accepted 16 May 2016, Published online: 10 Jul 2016

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