Citations (47)
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Jiseon Ahn. (2023) The effects of multidimensional perceived heritage on customer behavior across independent and franchise restaurant contexts. Journal of Foodservice Business Research 0:0, pages 1-16.
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MiRan Kim, Eunsil Lee, SeungHyun James Kim, JaeMin Cha & Ronald F. Cichy. (2023) Impact of Indoor Environmental Quality on Hotel Guests’ Behaviors. International Journal of Hospitality & Tourism Administration 24:2, pages 288-313.
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Mario Cassar, Jirka Konietzny & Albert Caruana. (2023) Customer encounter satisfaction and narrative force: an investigation of user-generated content on TripAdvisor. Scandinavian Journal of Hospitality and Tourism 23:1, pages 51-72.
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Md Sazzad Hossain, Murali Sambasivan, Abuelhassan Elshazly Abuelhassan & Gamal Sayed Ahmed Khalifa. (2023) Factors influencing customer citizenship behaviour in the hospitality industry. Annals of Leisure Research 26:1, pages 65-88.
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Ilhami Tuncer, Cagatay Unusan & Cihan Cobanoglu. (2021) Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model. Journal of Quality Assurance in Hospitality & Tourism 22:4, pages 447-475.
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Jung-Hwan Kim & Minjeong Kim. (2020) Conceptualization and assessment of E-service quality for luxury brands. The Service Industries Journal 40:5-6, pages 436-470.
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Jung-Hwan Kim. (2020) Luxury brands in the digital age: perceived quality and gender difference. The International Review of Retail, Distribution and Consumer Research 30:1, pages 68-85.
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Ehsan Sadeh & Mansour Garkaz. (2019) Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry. Journal of Travel & Tourism Marketing 36:2, pages 253-267.
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Girish Prayag, Saman Hassibi & Robin Nunkoo. (2019) A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects. Journal of Hospitality Marketing & Management 28:1, pages 51-80.
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Muhammad Abid Saleem, Asif Yaseen & Allah Wasaya. (2018) Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice. Journal of Hospitality Marketing & Management 27:8, pages 877-904.
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Sung-Joon Yoon & Hyong-Ju Lee. (2017) Does Customer Experience Management Pay Off? Evidence from Local versus Global Hotel Brands in South Korea. Journal of Hospitality Marketing & Management 26:6, pages 585-605.
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Faizan Ali, Kashif Hussain, Rupam Konar & Hyeon-Mo Jeon. (2017) The Effect of Technical and Functional Quality on Guests’ Perceived Hotel Service Quality and Satisfaction: A SEM-PLS Analysis. Journal of Quality Assurance in Hospitality & Tourism 18:3, pages 354-378.
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Simon Morgan & Krishna Govender. (2017) Exploring customer loyalty in the South African mobile telecommunications sector. Cogent Business & Management 4:1.
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Yang Cao & Kyungmi Kim. (2015) How Do Customers Perceive Service Quality in Differently Structured Fast Food Restaurants?. Journal of Hospitality Marketing & Management 24:1, pages 99-117.
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Athina Nella & Evangelos Christou. (2014) Linking Service Quality at the Cellar Door with Brand Equity Building. Journal of Hospitality Marketing & Management 23:7, pages 699-721.
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Edwin N. Torres. (2014) Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research. Journal of Hospitality Marketing & Management 23:6, pages 652-677.
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Riza Casidy. (2014) Linking Brand Orientation with Service Quality, Satisfaction, and Positive Word-of-Mouth: Evidence from the Higher Education Sector. Journal of Nonprofit & Public Sector Marketing 26:2, pages 142-161.
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Articles from other publishers (30)
Mehmet Selim DİKİCİ & M.emin AKKILIÇ. (2023) Algılanan Hizmet Kalitesi ile Davranışsal Niyetler Arasında Müşteri Memnuniyetinin Aracı Etkisi: Medikal Turistler Üzerine Bir AraştırmaMediator Effect of Customer Satisfaction Between Perceived Service Quality and Behavioral Intentions: A Study on Medical Tourists. İktisadi İdari ve Siyasal Araştırmalar Dergisi, pages 275-298.
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Minjung Cho, Hyesu Yun & Eunju Ko. (2023) Contactless marketing management of fashion brands in the digital age. European Management Journal 41:4, pages 512-520.
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Jeganathan Gomathi Sankar & Arokiaraj David. 2023. Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service. Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service
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Mahmut Bakır. 2023. Cases on Traveler Preferences, Attitudes, and Behaviors. Cases on Traveler Preferences, Attitudes, and Behaviors
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Shengyu Gu. (2023) The effect of overall service quality on customer satisfaction: The moderating role of travel experience. Turyzm/Tourism 33:1, pages 19-28.
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Susriyanti, Nandan Lima Krisna & Lusiana. (2022) The Influence of Service Quality and Product Quality Through Customer Satisfaction on Customer Loyalty at Vegetarian Restaurant Fortunate Taste Batam. International Journal of Social Science and Business 7:2, pages 466-475.
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Diep Ngoc Su, Duy Quy Nguyen-Phuoc, Tien Hanh Duong, My Than Tran Dinh, Tuan Trong Luu & Lester Johnson. (2022) How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective. International Journal of Contemporary Hospitality Management 34:11, pages 4178-4205.
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Ahmed Hassan Abdou, Shaimaa Abo Khanger Mohamed, Ayman Ahmed Farag Khalil, Azzam Ibrahem Albakhit & Ali Jukhayer Nader Alarjani. (2022) Modeling the relationship between perceived service quality, tourist satisfaction, and tourists’ behavioral intentions amid COVID-19 pandemic: Evidence of yoga tourists’ perspectives. Frontiers in Psychology 13.
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Vai Shiem Leong, Diyana Maslina Hj Ahady & Nazlida Muhamad. (2022) Corporate image as an enabler of customer retention. International Journal of Quality and Service Sciences 14:3, pages 486-503.
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Jiseon Ahn & Shiwen Lu. (2021) Examining the relative role of CSR activity and service experience on cruise customers’ behavior. Social Responsibility Journal 18:3, pages 453-468.
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Marieta StefanovaMarieta Stefanova. 2022. Integrating Quality and Risk Management in Logistics. Integrating Quality and Risk Management in Logistics.
Mladenka Đurović & Aleksandar Božić. (2022) Attributes of service quality: A report from Belgrade restaurants. Menadzment u hotelijerstvu i turizmu 10:2, pages 105-119.
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Takumi Kato. (2022) Perceived color quality: The effect of light reflection brightness of a car’s exterior design on consumers’ purchase intentions. International Journal of Engineering Business Management 14, pages 184797902211267.
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Takumi Kato. (2022) Does bluish-white make a product less attractive? Empirical study on the exterior design of automobiles. Procedia Computer Science 207, pages 701-708.
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Maria Palazzo, Pantea Foroudi & Maria Antonella Ferri. (2021) Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York. The TQM Journal 33:7, pages 193-221.
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Ghazanfar Ali Abbasi, Janani Kumaravelu, Yen-Nee Goh & Karpal Singh Dara Singh. (2021) Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB). Spanish Journal of Marketing - ESIC 25:2, pages 282-311.
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Sangeetha Gunasekar, Deepak S Kumar, Keyoor Purani, Sooriya Sudhakar, Saurabh Kumar Dixit & Dileep Menon. (2021) Understanding service quality attributes that drive user ratings: A text mining approach. Journal of Vacation Marketing 27:4, pages 400-419.
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Man Wang, Jia Zhou & Huazhi Lin. (2021) A sentiment analysis of the influence of service attributes on consumer satisfaction. Journal of Intelligent & Fuzzy Systems 40:6, pages 10507-10522.
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Yusuf KARAKAHRAMAN & Fatma Gül BİLGİNER ÖZSAATCI. (2021) Algılanan hizmet kalitesinin müşteri memnuniyeti, müşteri tatmini ve müşteri sadakatine etkileri: Katılım bankası örneğiThe effects of the perceived service quality on customer satisfaction, customer pleasure and customer loyality: Example of participation bank. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 14:2, pages 432-452.
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Sriram Suryanarayanan, Shwetha Rani Srinivasan, Wenxin Lin, Linxin Wang & Jagdeep Kaur Sabharwal. 2021. Service Excellence in Tourism and Hospitality. Service Excellence in Tourism and Hospitality
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Md. ALAUDDİN, Syed Md. HASİB AHSAN, Md. AKTAR KAMAL, Mohammad MANJUR ALAM & Azizul HASSAN. (2020) The assessment of perceived service quality dimensions of hotel industry in Bangladesh. Journal of Multidisciplinary Academic Tourism 5:2, pages 105-114.
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Fernando Barrios-Ipenza, Arturo Calvo-Mora, Félix Velicia-Martín, Fernando Criado-García & Antonio Leal-Millán. (2020) Patient Satisfaction in the Peruvian Health Services: Validation and Application of the HEALTHQUAL Scale. International Journal of Environmental Research and Public Health 17:14, pages 5111.
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Debarun Chakraborty. (2019) Factors responsible for making young urban consumers brand loyal. Journal of Management Development 38:7, pages 616-636.
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Uğur AKDU. (2019) Otel İşletmelerinde Uygulanan Hizmet Hatası Telafi Stratejilerinin Hizmet Kalitesi Algısına EtkisiThe Effect of Service Failure Recovery Strategies Applied on Hotels to Service Quality Perception. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi 21:2, pages 625-646.
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Fazelina Sahul HAMID & Nick YIP. (2019) Comparing Service Quality in Public vs Private Distance Education Institutions: Evidence Based on Malaysia. Turkish Online Journal of Distance Education 20:1, pages 17-34.
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Muhammad Shafiq, Muhammad Azhar Naeem, Zartasha Munawar & Iram Fatima. (2017) Service Quality Assessment of Hospitals in Asian Context: An Empirical Evidence From Pakistan. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 54, pages 004695801771466.
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Jae-wan Kang, Jeong-ho Heo & Joon-ho Kim. (2016) The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation: Targeting the hotel service providers at luxury hotels. Tourism and Hospitality Research 16:4, pages 345-358.
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Naehyun (Paul) Jin, Nathaniel Discepoli Line & Jerusalem Merkebu. (2016) The effects of image and price fairness. International Journal of Contemporary Hospitality Management 28:9, pages 1895-1914.
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Apostolos Giovanis, Pinelopi Athanasopoulou & Evangelos Tsoukatos. (2016) The role of corporate image and switching barriers in the service evaluation process. EuroMed Journal of Business 11:1, pages 132-158.
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Angelos Pantouvakis & Christos Patsiouras. (2016) Exploring the role of leadership style on the service quality-customer satisfaction link. International Journal of Quality and Service Sciences 8:1, pages 88-101.
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