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Journal of Hospitality Marketing & Management Volume 30, 2021 - Issue 5
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Research Article

Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions

Xuanjin Wua School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China
,
Dogan Gursoyb School of Hospitality Business Management, Carson College of Business, Washington State University, Pullman, Washington, USA;c School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa
&
Meng Zhanga School of Business Administration, Southwestern University of Finance and Economics, Chengdu, ChinaCorrespondence[email protected]
Pages 571-591 | Published online: 25 Jan 2021

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Read on this site (3)

Ibrahim Cifci, Onur Cüneyt Kahraman, Sunil Tiwari & S. Mostafa Rasoolimanesh. (2023) Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA. Journal of Hospitality Marketing & Management 32:7, pages 843-869.
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John A. Aitken, Seth A. Kaplan & Lauren Kuykendall. (2023) Going with(out) the flow at home: day-to-day variability in flow and performance while teleworking. European Journal of Work and Organizational Psychology 32:5, pages 662-677.
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Ipkin Anthony Wong, Yim King Penny Wan & Danni Sun. (2023) Understanding hospitality service aesthetics through the lens of aesthetic theory. Journal of Hospitality Marketing & Management 32:3, pages 410-444.
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Articles from other publishers (2)

Badra Sandamali Galdolage. (2022) Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies. International Journal of Emerging Markets.
Crossref
Fatma Çakır. 2022. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices. Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices 25 42 .

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