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Research Article

The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis

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Read on this site (3)

Dung Minh Nguyen & Yen-Ting Helena Chiu. (2023) Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan. Journal of Hospitality Marketing & Management 32:4, pages 477-504.
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Arun Aggarwal, Weng Marc Lim, Dinesh Jaisinghani & Kamrunnisha Nobi. (2022) Driving service-oriented organizational citizenship behavior through error management culture. The Service Industries Journal 0:0, pages 1-40.
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Jincen Xiao, Xuemei Liu & Xiuwen Zhao. (2022) How and when frontline employees positively cope with supervisor ostracism: An attributional perspective. Journal of Hospitality Marketing & Management 31:7, pages 850-871.
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Articles from other publishers (2)

Marcela Fang. 2023. Leadership - Advancing Great Leadership Practices and Good Leaders [Working Title]. Leadership - Advancing Great Leadership Practices and Good Leaders [Working Title].
Munwar Hussain Pahi, Abdul-Halim Abdul-Majid, Samar Fahd, Abdul Rehman Gilal, Bandeh Ali Talpur, Ahmad Waqas & Toni Anwar. (2022) Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing. Frontiers in Psychology 13.
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