Journal of Hospitality Marketing & Management, Volume 31, Issue 3 (2022)

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Journal of Hospitality Marketing & Management, Volume 31, Issue 3 (2022)

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Research Article

Article
A meta-analysis of customer uncivil behaviors in hospitality research
Yu Wang, Tao Wang & Chenglin Gui
Pages: 265-289
Published online: 21 Sep 2021
AbstractforA meta-analysis of customer uncivil behaviors in hospitality research | Full Text | References | PDF (746.9 KB) | EPUB
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Article
Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal
Gongxing Guo, Bao Cheng, Jian Tian, Jianfeng Ma & Chanjuan Gong
Pages: 290-310
Published online: 19 Aug 2021
AbstractforEffects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal | Full Text | References | PDF (731.9 KB) | EPUB
  • 1727 Views
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Article
Green message strategies and green brand image in a hotel context
Esra Topcuoglu, Hyelin (Lina) Kim, Sungeun (Jake) Kim & Seontaik Kim
Pages: 311-325
Published online: 27 Sep 2021
AbstractforGreen message strategies and green brand image in a hotel context | Full Text | References | PDF (536.6 KB) | EPUB
  • 2597 Views
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Article
The impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review
Dan Zhu, Tin Doan, Pattamol Kanjanakan & Peter B. Kim
Pages: 326-347
Published online: 21 Sep 2021
AbstractforThe impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review | Full Text | References | PDF (714.7 KB) | EPUB
  • 2024 Views
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Article
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude
Yuan Tian, Honglei Zhang, Yifei Jiang & Yang Yang
Pages: 348-368
Published online: 21 Oct 2021
AbstractforUnderstanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude | Full Text | References | PDF (1.1 MB) | EPUB
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Article
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis
Hung Trong Hoang, Nga Thi Thuy Ho & Ninh Nguyen
Pages: 369-395
Published online: 04 Sep 2021
AbstractforThe influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis | Full Text | References | PDF (1.1 MB) | EPUB
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