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Journal of Hospitality Marketing & Management Volume 31, 2022 - Issue 3
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Research Article

The impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review

Dan Zhua School of Hospitality and Tourism, Auckland University of Technology, Auckland, New ZealandORCID Iconhttps://orcid.org/0000-0002-2827-464X
ORCID Icon,
Tin Doana School of Hospitality and Tourism, Auckland University of Technology, Auckland, New Zealand;b Hospitality & Tourism Institute, Duy Tan University, Da Nang, VietnamORCID Iconhttps://orcid.org/0000-0001-7428-9394
ORCID Icon,
Pattamol Kanjanakana School of Hospitality and Tourism, Auckland University of Technology, Auckland, New Zealand;c Tourism Management Division, Khon Kaen University International College, Khon Kaen, ThailandORCID Iconhttps://orcid.org/0000-0002-6587-5532
ORCID Icon &
Peter B. Kima School of Hospitality and Tourism, Auckland University of Technology, Auckland, New ZealandCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0003-1063-5264
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Pages 326-347 | Published online: 21 Sep 2021

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Ali Elsayed Shehata, Mukaram Ali Khan, Rimsha Khalid, Mohsin Raza & Kareem M. Selem. (2023) Consequences of paradoxical leadership in the hotel setting: moderating role of work environment. Journal of Hospitality Marketing & Management 32:5, pages 670-693.
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Daniela Buzova, Silvia Sanz-Blas & Amparo Cervera-Taulet. (2023) Co-creating emotional value in a guided tour experience: the interplay among guide’s emotional labour and tourists’ emotional intelligence and participation. Current Issues in Tourism 26:11, pages 1748-1762.
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Articles from other publishers (2)

Pattamol Kanjanakan, Dan Zhu, Tin Doan & Peter B. Kim. (2021) Taking Stock: A Meta-Analysis of Work Engagement in the Hospitality and Tourism Context. Journal of Hospitality & Tourism Research 47:5, pages 851-876.
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David Barros Arrieta, Vivian Picalúa Parra, Karen Payares Jiménez, Liliana Fuentes Alcántara & Aida Vargas Lugo. (2022) Factors that determine employees' customer experience orientation in the hotel industry. Procedia Computer Science 203, pages 466-470.
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