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Journal of Hospitality Marketing & Management Volume 31, 2022 - Issue 6
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Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework

Muhammad Haroon Shoukata Department of Management Sciences, COMSATS University Islamabad, Attock Campus, Punjab, PakistanORCID Iconhttps://orcid.org/0000-0003-1992-6180
ORCID Icon &
Haywantee Ramkissoonb Derby Business School, College of Business, Law & Social Sciences, University of Derby, Derby, UK;c School of Business & Economics Faculty of Biosciences, Fisheries & Economics UiT, the Arctic University of Norway, Tromsø, Norway;d College of Business & Economics, Johannesburg Business School University of Johannesburg, Johannesburg, South Africa;e Centre for Research and Innovation in Tourism (CRiT), Leisure Management Taylor’s University, Selangor, Malaysia;f Excelsia School of Business, Sydney, AustraliaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-2603-0473
ORCID Icon
Pages 757-775 | Published online: 12 Apr 2022

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Ali Raza, Muhammad Farrukh, Guofeng Wang, Muhammad Khalid Iqbal & Muhammad Farhan. (2023) Effects of hotels’ corporate social responsibility (CSR) initiatives on green consumer behavior: Investigating the roles of consumer engagement, positive emotions, and altruistic values. Journal of Hospitality Marketing & Management 32:7, pages 870-892.
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Gary D. Ellis, Patti A. Freeman, Brian J. Hill & Jingxian Jiang. (2023) Category versus labeled magnitude scale measures of immediate conscious leisure experiences: Engagement, immersion, and absorption. Journal of Leisure Research 0:0, pages 1-22.
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Andrea Valenzuela-Ortiz, José-Alberto Castañeda & Jorge Chica-Olmo. (2023) Good or excellent? Factors determining online hotel ratings. A spatial approach. Journal of Hospitality Marketing & Management 0:0, pages 1-25.
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Kareem M. Selem, Marianna Sigala, Muhammad Haroon Shoukat, Ali Elsayed Shehata & Ibrahim M. Mkheimer. (2023) Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models. Journal of Hospitality Marketing & Management 32:6, pages 717-744.
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Arch G Woodside, Pedro Mir-Bernal, Teresa Sabada Garraza & Patricia San Miguel. (2023) Who’s asking? Social platform and research sponsors’ identity biases in guests’ hospitality experience-reviews: a case study of Spanish hotels. Journal of Hospitality Marketing & Management 0:0, pages 1-18.
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Muhammad Haroon Shoukat, Islam Elgammal, Shahab Aziz, Hossein Olya & Kareem M. Selem. (2023) Medical tourism index and travel willingness via travel anxiety: PLS-NCA approach. Tourism Recreation Research 0:0, pages 1-16.
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Prosper Bangwayo-Skeete, Donald Barnes, Peter W. Schuhmann, Ryan Skeete & Edwin Torres. (2023) A Multisector Analysis of Tourist Delight and Positive Visitor Outcomes. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-32.
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Clement Nangpiire, Joaquim Silva & Helena Alves. (2023) Customer Engagement and Co-Creation/destruction: The Role of External Actors That Foster/Hinder Tourist/Hotel Interactive Experience. Journal of African Business 0:0, pages 1-22.
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Senika Dewnarain, Felix Mavondo, Haywantee Ramkissoon & Ahmed Shaalan. (2023) A profile deviation approach to enhancing relationship marketing outcomes. Journal of Hospitality Marketing & Management 0:0, pages 1-20.
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Ying Qu, Wenwen Wang & Ruitao Han. (2023) A multi-method study of the emotional mechanism linking seaside destination attributes and tourists’ revisit intention. Current Issues in Tourism 0:0, pages 1-18.
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Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Huda Khan & Tareq Rasul. (2023) Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs. The Service Industries Journal 0:0, pages 1-26.
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Oscar Luis González-Mansilla, Antoni Serra-Cantallops & Gloria Berenguer-Contrí. (2023) Effect of value co-creation on customer satisfaction: the mediating role of brand equity. Journal of Hospitality Marketing & Management 32:2, pages 242-263.
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Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid & Mohsin Raza. Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences. Journal of Hospitality Marketing & Management 0:0, pages 1-23.
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Articles from other publishers (6)

Helmi Issa, Hussein Lakkis, Roy Dakroub & Jad Jaber. (2023) Examining User Engagement and Experience in Agritech. International Journal of Contemporary Management 59:2, pages 17-32.
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Limei Cao, Dengming Xie & Ying Qu. (2023) A process perspective on experience co-creation: How pre-trip involvement prompts destination loyalty. Tourism Management 96, pages 104711.
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Raouf Ahmad Rather, Linda D. Hollebeek, Sandra Maria Correia Loureiro, Imran Khan & Rajibul Hasan. (2023) Exploring Tourists’ Virtual Reality-Based Brand Engagement: A Uses-and-Gratifications Perspective. Journal of Travel Research, pages 004728752311665.
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Puspa Haryani Widyowati, Ferdi Antonio & Andy Andy. (2023) Linking Patient Experience to Customer Delight in the Private Laboratory Service. Administrative Sciences 13:3, pages 71.
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Md. Tariqul Islam, Uma Pandey, Satyajit Sinha & Siti Rahayu Hussin. (2023) How does a hotel’s hygiene protocol quality trigger guests’ revisit intention during the pandemic? Evidence from Chinese guests. International Journal of Tourism Cities.
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Kim C. Kakoschke, Miriam-Linnea Hale, Philipp E. Sischka & André Melzer. (2022) Meatless masculinity: Examining profiles of male veg*n eating motives and their relation to gendered self-concepts. Current Psychology.
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