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Journal of China Tourism Research Volume 19, 2023 - Issue 3
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Research Article

Passengers’ Perceptions of Chinese Airlines’ Service Quality: A Mixed Methods Analysis of User-generated Content

旅客对中国航空公司服务质量的感知:基于混合分析法的用户生成内容研究

Ana Brochadoa Department of Marketing, Operations and General Management, Instituto Universitário de Lisboa (ISCTE-IUL), Centre for Socioeconomic and Territorial Studies (DINÂMIA’CET – IUL), Lisboa, PortugalCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-8917-2575View further author information
ORCID Icon,
Margarida Duarteb Department of Management, Advance/CSG, ISEG, Universidade de Lisboa, Lisbon, PortugalView further author information
&
Zhao Mengyuanb Department of Management, Advance/CSG, ISEG, Universidade de Lisboa, Lisbon, PortugalView further author information
Pages 677-699 | Received 13 Oct 2020, Accepted 17 Aug 2022, Published online: 11 Sep 2022

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