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Research Article

Passengers’ Perceptions of Chinese Airlines’ Service Quality: A Mixed Methods Analysis of User-generated Content

旅客对中国航空公司服务质量的感知:基于混合分析法的用户生成内容研究

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Pages 677-699 | Received 13 Oct 2020, Accepted 17 Aug 2022, Published online: 11 Sep 2022

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