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Articles

Public Service Chatbots: Automating Conversation with BBC News

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Agnes Stenbom, Mattias Wiggberg & Tobias Norlund. (2023) Exploring Communicative AI: Reflections from a Swedish Newsroom. Digital Journalism 11:9, pages 1622-1640.
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Valeria Resendez, Theo Araujo, Natali Helberger & Claes de Vreese. (2023) Hey Google, What is in the News? The Influence of Conversational Agents on Issue Salience. Digital Journalism 0:0, pages 1-23.
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Caroline Murray, Martin J. Riedl & Natalie J. Stroud. (2023) Using Facebook Messenger versus Groups for News Engagement. Digital Journalism 0:0, pages 1-19.
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Bouziane Zaid, Don Donghee Shin, Abdelmalek El Kadoussi & Mohammed Ibahrine. (2023) Watching the Watchdogs: A Conceptual Model for Media Accountability in a Non-Western Country. Journalism Practice 17:4, pages 755-774.
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Marisela Gutierrez Lopez, Colin Porlezza, Glenda Cooper, Stephann Makri, Andrew MacFarlane & Sondess Missaoui. (2023) A Question of Design: Strategies for Embedding AI-Driven Tools into Journalistic Work Routines. Digital Journalism 11:3, pages 484-503.
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Brahim Zarouali, Theo Araujo, Jakob Ohme & Claes de Vreese. (2023) Comparing Chatbots and Online Surveys for (Longitudinal) Data Collection: An Investigation of Response Characteristics, Data Quality, and User Evaluation. Communication Methods and Measures 0:0, pages 1-20.
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Bronwyn Jones, Rhianne Jones & Ewa Luger. (2022) AI ‘Everywhere and Nowhere’: Addressing the AI Intelligibility Problem in Public Service Journalism. Digital Journalism 10:10, pages 1731-1755.
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Xinzhi Zhang, Rui Zhu, Li Chen, Zhirun Zhang & Minyi Chen. (2022) News from Messenger? A Cross-National Comparative Study of News Media's Audience Engagement Strategies via Facebook Messenger Chatbots. Digital Journalism 0:0, pages 1-20.
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Glen Joris, Stefaan Vercoutere, Orphée De Clercq, Kristin Van Damme, Peter Mechant & Lieven De Marez. (2022) Nudging Towards Exposure Diversity: Examining the Effects of News Recommender Design on Audiences’ News Exposure Behaviours and Perceptions. Digital Journalism 0:0, pages 1-22.
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Glen Joris, Frederik De Grove, Kristin Van Damme & Lieven De Marez. (2021) Appreciating News Algorithms: Examining Audiences’ Perceptions to Different News Selection Mechanisms. Digital Journalism 9:5, pages 589-618.
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Diego Gómez-Zará & Nicholas Diakopoulos. (2020) Characterizing Communication Patterns between Audiences and Newsbots. Digital Journalism 8:9, pages 1093-1113.
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Sangwon Lee, Seungahn Nah, Deborah S. Chung & Junghwan Kim. (2020) Predicting AI News Credibility: Communicative or Social Capital or Both?. Communication Studies 71:3, pages 428-447.
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Edson C. Tandoc Jr.Lim Jia Yao & Shangyuan Wu. (2020) Man vs. Machine? The Impact of Algorithm Authorship on News Credibility. Digital Journalism 8:4, pages 548-562.
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Neil Thurman, Seth C. Lewis & Jessica Kunert. (2019) Algorithms, Automation, and News. Digital Journalism 7:8, pages 980-992.
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Nicholas Diakopoulos. (2019) Towards a Design Orientation on Algorithms and Automation in News Production. Digital Journalism 7:8, pages 1180-1184.
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Articles from other publishers (37)

Félix Arias-Robles, José María Valero-Pastor & Miguel Carvajal. (2023) Dependencia y externalización tecnológica en las innovaciones periodísticas de los medios españoles (2014-2021). Doxa Comunicación. Revista Interdisciplinar de Estudios de Comunicación y Ciencias Sociales, pages 453-478.
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César Fieiras-Ceide, Martín Vaz-Álvarez & Miguel Túñez-López. (2023) Designing personalisation of European public service media (PSM): trends on algorithms and artificial intelligence for content distribution. El Profesional de la información.
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Simón Peña-Fernández, Koldobika Meso-Ayerdi, Ainara Larrondo-Ureta & Javier Díaz-Noci. (2023) Without journalists, there is no journalism: the social dimension of generative artificial intelligence in the media. El Profesional de la información.
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Sabela Direito-Rebollal & Karen Donders. (2023) Public service media as drivers of innovation: A case study analysis of policies and strategies in Spain, Ireland, and Belgium. Communications 48:1, pages 43-67.
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Catherine PrenticeCatherine Prentice. 2023. Leveraging Emotional and Artificial Intelligence for Organisational Performance. Leveraging Emotional and Artificial Intelligence for Organisational Performance 105 123 .
Donghee Shin. (2021) The perception of humanness in conversational journalism: An algorithmic information-processing perspective. New Media & Society 24:12, pages 2680-2704.
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Efthimis Kotenidis, Nikolaos Vryzas, Andreas Veglis & Charalampos Dimoulas. (2022) Integrating Chatbot Media Automations in Professional Journalism: An Evaluation Framework. Future Internet 14:11, pages 343.
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Andreas Veglis & Efthimis Kotenidis. (2022) Employing chatbots for data collection in participatory journalism and crisis situations. Journal of Applied Journalism & Media Studies 11:3, pages 309-332.
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César Fieiras Ceide, Miguel Túñez López & Isaac Maroto González. (2022) Un nuevo escenario cibercomunicativo: la cobertura de deportes electrónicos en las televisiones públicas de Europa. Revista Latina de Comunicación Social:80.
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Donghee Shin, Saifeddin Al-Imamy & Yujong Hwang. (2022) Cross-cultural differences in information processing of chatbot journalism: chatbot news service as a cultural artifact. Cross Cultural & Strategic Management 29:3, pages 618-638.
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Kanchan Patil & Mugdha Kulkarni. (2022) Can we trust Health and Wellness Chatbot going mobile? Empirical research using TAM and HBM. Can we trust Health and Wellness Chatbot going mobile? Empirical research using TAM and HBM.
Nadja Damij & Suman Bhattacharya. (2022) The Role of AI Chatbots in Mental Health Related Public Services in a (Post)Pandemic World: A Review and Future Research Agenda. The Role of AI Chatbots in Mental Health Related Public Services in a (Post)Pandemic World: A Review and Future Research Agenda.
Jieqing Wang, Deming Shi & Sang-Bing Tsai. (2022) An Empirical Study on the Construction Path of Sports Public Service Platform under the Background of “Internet +” by Fuzzy Computing. Mathematical Problems in Engineering 2022, pages 1-10.
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Gabriel Ovando-Leon, Luis Veas-Castillo, Veronica Gil-Costa & Mauricio Marin. (2022) Bot-Based Emergency Software Applications for Natural Disaster Situations. Future Internet 14:3, pages 81.
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Deepak Kumar S Nadiger, Aravinda K, Haswitha P Sai, M Deepthi, Nikitha Nagaraj & Priya Das P. (2022) Implementation of Covid Chatbot. Implementation of Covid Chatbot.
Donghee Shin, Veerisa Chotiyaputta & Bouziane Zaid. (2022) The effects of cultural dimensions on algorithmic news: How do cultural value orientations affect how people perceive algorithms?. Computers in Human Behavior 126, pages 107007.
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Ibrahim Mohamad, Laurie Hughes, Yogesh K. Dwivedi & Ali Abdallah Alalwan. 2022. The Role of Digital Technologies in Shaping the Post-Pandemic World. The Role of Digital Technologies in Shaping the Post-Pandemic World 38 57 .
Lukas Köb, Stephan Schlögl & Ellen Richter. 2022. Knowledge Management in Organisations. Knowledge Management in Organisations 294 305 .
Abdulsadek Hassan & Akram Albayari. 2022. Future of Organizations and Work After the 4th Industrial Revolution. Future of Organizations and Work After the 4th Industrial Revolution 175 197 .
Christopher Robertson & Anthony Ridge-Newman. 2022. Futures of Journalism. Futures of Journalism 127 142 .
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Catherine Young. 2022. The Algorithmic Distribution of News. The Algorithmic Distribution of News 71 89 .
Zhirun Zhang, Xinzhi Zhang & Li Chen. (2021) Informing the Design of a News Chatbot. Informing the Design of a News Chatbot.
Jasmin Haunschild, Selina Pauli & Christian Reuter. (2021) Citizens' Perceived Information Responsibilities and Information Challenges During the COVID-19 Pandemic. Citizens' Perceived Information Responsibilities and Information Challenges During the COVID-19 Pandemic.
Catherine Prentice & Mai Nguyen. (2021) Robotic service quality – Scale development and validation. Journal of Retailing and Consumer Services 62, pages 102661.
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Jayanthi Muthuswamy, Sabitabrata Bhattacharya, Haswitha P Sai, M. Deepthi, Nikitha Nagaraj & Priya Das P. (2021) IoT Based Covid Chatbot using Telegram. Journal of Trends in Computer Science and Smart Technology 4:2, pages 83-95.
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Virginia Bazán-Gil, Carmen Pérez-Cernuda, Noemí Marroyo-Núñez, Paloma Sampedro-Canet & David De-Ignacio-Ledesma. (2021) Inteligencia artificial aplicada a programas informativos de radio. Estudio de caso de segmentación automática de noticias en RNE. El Profesional de la información.
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Bahar KAYIHAN, Bilge NARİN, Demet FIRAT & Feyyaz FIRAT. (2021) Algoritmalar, Yapay Zeka ve Makine Öğrenimi Ekseninde Gazetecilik Etiği: Uluslararası Akademik Dergilere Yönelik Bir İncelemeJournalism Ethics on the Axis of Algorithms, Artificial Intelligence and Machine Learning: A Review of International Academic Journals. TRT Akademi 6:12, pages 296-327.
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Efthimis Kotenidis & Andreas Veglis. (2021) Algorithmic Journalism—Current Applications and Future Perspectives. Journalism and Media 2:2, pages 244-257.
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Soomin Kim, Jinsu Eun, Joseph Seering & Joonhwan Lee. (2021) Moderator Chatbot for Deliberative Discussion. Proceedings of the ACM on Human-Computer Interaction 5:CSCW1, pages 1-26.
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Brahim Zarouali, Mykola Makhortykh, Mariella Bastian & Theo Araujo. (2020) Overcoming polarization with chatbot news? Investigating the impact of news content containing opposing views on agreement and credibility. European Journal of Communication 36:1, pages 53-68.
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Samuel Danzon-Chambaud. (2021) A systematic review of automated journalism scholarship: guidelines and suggestions for future research. Open Research Europe 1, pages 4.
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Andrea L. Guzman. 2021. Handbook of Global Media Ethics. Handbook of Global Media Ethics 555 574 .
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Valerie Belair-Gagnon, Seth C Lewis & Colin Agur. (2020) Failure to Launch: Competing Institutional Logics, Intrapreneurship, and the Case of Chatbots. Journal of Computer-Mediated Communication 25:4, pages 291-306.
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Theodora A. Maniou & Andreas Veglis. (2020) Employing a Chatbot for News Dissemination during Crisis: Design, Implementation and Evaluation. Future Internet 12:7, pages 109.
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