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Research in Hospitality Management Volume 6, 2016 - Issue 2
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Original Articles

Employees’ perspectives of service quality in hotels

Mukhles M. Al-AbabnehDepartment of Hotel and Tourism Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, JordanCorrespondence[email protected]
Pages 189-194 | Published online: 11 Nov 2016

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Aleksandra Grobelna. (2021) Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing & Management 30:4, pages 395-418.
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Leigh de Bruin, Mornay Roberts-Lombard & Christine de Meyer-Heydenrych. (2021) The interrelationship between internal marketing, employee perceived quality and customer satisfaction – a conventional banking perspective. Cogent Business & Management 8:1.
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