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Research in Hospitality Management
Volume 12, 2022 - Issue 2
RESEARCH ARTICLES
Determinants of customer satisfaction in a high-contact service environment: a study of selected hotels in Abakaliki metropolis, Nigeria
Maria-Friday C Nkwede1 Department of Marketing, Ebonyi State University, Abakaliki, NigeriaCorrespondence[email protected]
https://orcid.org/0000-0002-8317-7957
https://orcid.org/0000-0002-8317-7957, Ike-Elechi Ogba1 Department of Marketing, Ebonyi State University, Abakaliki, Nigeriahttps://orcid.org/0000-0001-8171-4627
https://orcid.org/0000-0001-8171-4627 & Friday E Nkwede2 Department of Banking and Finance, Ebonyi State University, Abakaliki, Nigeriahttps://orcid.org/0000-0002-4142-7786
https://orcid.org/0000-0002-4142-7786