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RESEARCH ARTICLES
Determinants of customer satisfaction in a high-contact service environment: a study of selected hotels in Abakaliki metropolis, Nigeria
Maria-Friday C Nkwede1 Department of Marketing, Ebonyi State University, Abakaliki, NigeriaCorrespondence[email protected]
https://orcid.org/0000-0002-8317-7957
, https://orcid.org/0000-0002-8317-7957
Ike-Elechi Ogba1 Department of Marketing, Ebonyi State University, Abakaliki, Nigeriahttps://orcid.org/0000-0001-8171-4627
& Friday E Nkwede2 Department of Banking and Finance, Ebonyi State University, Abakaliki, Nigeriahttps://orcid.org/0000-0002-4142-7786
Pages 183-190
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Published online: 21 Nov 2022
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