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Transportmetrica A: Transport Science Volume 10, 2014 - Issue 10
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Original Articles

Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Pin-Fenn ChouDepartment of Business Administration, Far East University, Tainan City, TaiwanCorrespondence[email protected]
,
Chin-Shan LuDepartment of Logistics and Maritime Studies, Faculty of Business, The Hong Kong Polytechnic University, Hong Kong, People's Republic of China
&
Yu-Hern ChangDepartment of Transportation and Communication Management Science, National Cheng Kung University, Tainan City, Taiwan
Pages 917-945 | Received 14 Apr 2012, Accepted 11 Apr 2014, Published online: 16 May 2014

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Neringa VILKAITĖ-VAITONĖ. 2014. Paslaugų vartotojų lojalumo vertinimas. Paslaugų vartotojų lojalumo vertinimas.

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