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Cogent Business & Management Volume 8, 2021 - Issue 1
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OPERATIONS, INFORMATION & TECHNOLOGY

The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic

Dian Palupi Restuputri1 Industrial Engineering, University of Muhammadiyah Malang, Jl. Raya Tlogomas 246 Malang, IndonesiaCorrespondence[email protected]
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,
Tri Ratna Indriani1 Industrial Engineering, University of Muhammadiyah Malang, Jl. Raya Tlogomas 246 Malang, IndonesiaView further author information
&
Ilyas Masudin1 Industrial Engineering, University of Muhammadiyah Malang, Jl. Raya Tlogomas 246 Malang, IndonesiaView further author information
|
Albert W. K. Tan2 Asia Pacific Graduate Institute, Shanghai Jiao Tong University, SingaporeView further author information
(Reviewing editor)
Article: 1906492 | Received 20 Jan 2021, Accepted 16 Mar 2021, Published online: 13 Apr 2021

Citations (10)

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Ilyas Masudin, Dian Palupi Restuputri, Tri Ratna Indriani, Evan Lau & Widayat Widayat. (2022) Modified-Kansei engineering for the quality of logistics services during the Covid-19 pandemic: Evidence from Indonesia. Cogent Engineering 9:1.
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Articles from other publishers (9)

Jingchen Cong, Chun-Hsien Chen, Xuan Meng, Zhongxia Xiang & Liang Dong. (2023) Conceptual design of a user-centric smart product-service system using self-organizing map. Advanced Engineering Informatics 55, pages 101857.
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Yixing Yang, Yanan Ma, Gang Wu, Qian Guo & Hongbo Xu. (2022) The Insights, “Comfort” Effect and Bottleneck Breakthrough of “E-Commerce Temperature” during the COVID-19 Pandemic. Journal of Theoretical and Applied Electronic Commerce Research 17:4, pages 1493-1511.
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Masoumeh Zibarzani, Rabab Ali Abumalloh, Mehrbakhsh Nilashi, Sarminah Samad, O.A. Alghamdi, Fatima Khan Nayer, Muhammed Yousoof Ismail, Saidatulakmal Mohd & Noor Adelyna Mohammed Akib. (2022) Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology. Technology in Society 70, pages 101977.
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Ilyas Masudin, Yulyetha Kurnia Putri Hanifah, Shanty Kusuma Dewi, Dian Palupi Restuputri & Dwi Iryaning Handayani. (2022) Customer Perception of Logistics Service Quality Using SIPA and Modified Kano: Case Study of Indonesian E-Commerce. Logistics 6:3, pages 51.
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Dian Palupi Restuputri, Ayun Fridawati & Ilyas Masudin. (2022) Customer Perception on Last-Mile Delivery Services Using Kansei Engineering and Conjoint Analysis: A Case Study of Indonesian Logistics Providers. Logistics 6:2, pages 29.
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Irena Čelić, Marijana Seočanac, Marko Milašinović & Stefan Milojević. (2022) Guest satisfaction and dissatisfaction with hotels in Vrnjačka Banja: The situation analysis during the COVID-19 pandemic. Bizinfo Blace 13:2, pages 117-123.
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Bruno Silva, Sérgio Moro & Catarina Marques. 2022. Marketing and Smart Technologies. Marketing and Smart Technologies 223 232 .
Ilyas Masudin, Anggi Ramadhani, Dian Palupi Restuputri & Ikhlasul Amallynda. (2021) The Effect of Traceability System and Managerial Initiative on Indonesian Food Cold Chain Performance: A Covid-19 Pandemic Perspective. Global Journal of Flexible Systems Management 22:4, pages 331-356.
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Shuang Lin, Tao Shen & Wenping Guo. (2021) Evolution and Emerging Trends of Kansei Engineering: A Visual Analysis Based on CiteSpace. IEEE Access 9, pages 111181-111202.
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