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Articles

Valuing Women’s Voices: Call Center Workers in Malaysia and India

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Pages 209-233 | Published online: 25 Oct 2017

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Read on this site (6)

Logan D. A. Williams & Georgia H. Artzberger. (2019) Developing women as ICT users: a miniature scoping review of gender and ICTs for development. Gender, Technology and Development 23:3, pages 234-256.
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Benjamin Yeo & Delvin Grant. (2019) Exploring the effects of ICTs, workforce, and gender on capacity utilization. Information Technology for Development 25:1, pages 122-150.
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Jagriti Tanwar. (2018) Interfirm mobility of married women in the Indian IT sector: evidence from Delhi. Gender, Technology and Development 22:1, pages 20-39.
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Swati Mishra. (2017) Recasting respectability: Imagination, desire and modernity among call-center workers in India. Asian Journal of Women's Studies 23:2, pages 203-223.
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Jason Patalinghug. (2013) The Right to Organize in the Philippine Business Process Outsourcing Industry. Forum for Social Economics 42:2-3, pages 248-256.
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Shelly Tara & P. Vigneswara Ilavarasan. (2011) Marriage and Midnight Work: A Qualitative Study of Unmarried Women Call Center Agents in India. Marriage & Family Review 47:4, pages 197-212.
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Articles from other publishers (22)

Subash Chandra Pattnaik & Narendra Panda. (2020) Supervisor support, work engagement and turnover intentions: evidence from Indian call centres. Journal of Asia Business Studies 14:5, pages 621-635.
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Hemangini Gupta. (2019) Testing the Future: Gender and Technocapitalism in Start-Up India. Feminist Review 123:1, pages 74-88.
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Nilüfer Narlı & Ayşegül Akdemir. (2018) Female Emotional Labour in Turkish Call Centres: Smiling Voices Despite Low Job Satisfaction. Sociological Research Online 24:3, pages 278-296.
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Siti Nur Hidayah Ibrahim, Choo Ling Suan & Osman M. Karatepe. (2019) The effects of supervisor support and self-efficacy on call center employees’ work engagement and quitting intentions. International Journal of Manpower 40:4, pages 688-703.
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Richard Metters. (2017) Gender and operations management. Cross Cultural & Strategic Management 24:2, pages 350-364.
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May Al Dabbagh, Hannah Riley Bowles & Bobbi Thomason. (2016) Status Reinforcement in Emerging Economies: The Psychological Experience of Local Candidates Striving for Global Employment. Organization Science 27:6, pages 1453-1471.
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Louise Kelly. 2016. Indian Women as Entrepreneurs. Indian Women as Entrepreneurs 101 114 .
Anita Ram, Anura Kurpad & Sumathi Swaminathan. (2014) Understanding the health behaviors of India’s information technology and business process outsourcing employees. International Journal of Workplace Health Management 7:4, pages 213-228.
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Tuheena Mukherjee & Saurabh Maheshwari. (2014) The positive side of call centers: an Indian perspective. South Asian Journal of Global Business Research 3:1, pages 36-53.
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Patrícia Alves de Matos. (2014) Gender commodification and precarity in Portuguese call centres: the (re)production of inequalityMercantilização do genéro e precariedade no sector português dos call-centers: a (re)produção da desigualdade. Etnografica:vol. 18 (1), pages 5-32.
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Niels Beerepoot & Mitch Hendriks. (2013) Employability of offshore service sector workers in the Philippines: opportunities for upward labour mobility or dead-end jobs?. Work, Employment and Society 27:5, pages 823-841.
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Emily Oster & Bryce Millett Steinberg. (2013) Do IT service centers promote school enrollment? Evidence from India. Journal of Development Economics 104, pages 123-135.
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Daniel Brooker. (2013) From ‘wannabe’ Silicon Valley to global back office? Examining the socio-spatial consequences of technopole planning practices in Malaysia. Asia Pacific Viewpoint 54:1, pages 1-14.
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Sweta Raian-Rankin & Mark Tomlinson. 2013. Expanding the Boundaries of Work-Family Research. Expanding the Boundaries of Work-Family Research 32 50 .
Premilla D’Cruz & Ernesto Noronha. (2011) High commitment management practices re-examined: The case of Indian call centres. Economic and Industrial Democracy 33:2, pages 185-205.
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Robert Jensen. (2012) Do Labor Market Opportunities Affect Young Women's Work and Family Decisions? Experimental Evidence from India *. The Quarterly Journal of Economics 127:2, pages 753-792.
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Shelly Tara & P. Vigneswara Ilavarasan. (2011) Cabs, male drivers and midnight commuting: manufacturing respectability of the unmarried women agents of call centers in India. AI & SOCIETY 27:1, pages 157-163.
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Shelly Tara & P. Vigneswara Ilavarasan. 2012. Globalization, Technology Diffusion and Gender Disparity. Globalization, Technology Diffusion and Gender Disparity 262 276 .
Daniel Brooker. (2011) Servicing a world elsewhere? Examining everyday work practices in the emerging economic spaces of Malaysia's business process outsourcing industry. Singapore Journal of Tropical Geography 32:2, pages 141-154.
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Mike Crang. 2011. A Companion to Social Geography. A Companion to Social Geography 401 416 .
Kiran Mirchandani. 2010. Work and Life in the Global Economy. Work and Life in the Global Economy 78 98 .
Jennifer Jarman. 2009. Trade, Labour and Transformation of Community in Asia. Trade, Labour and Transformation of Community in Asia 257 280 .

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