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Information Systems Management Volume 20, 2003 - Issue 1
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Privacy and Security in E-Business

Integration of Systemic Quality and the Balanced Scorecard

Juan Solano A systems analyst at SUNACIT (SENIAT) in Venezuela.
,
María Pérez De Ovalles A professor at Simón Bolívar University, Caracas, Venezuela
,
Teresita Rojas An associated professor at Simón Bolívar University, Caracas, Venezuela
,
Anna Grimán Padua An associated professor at Simón Bolívar University, Caracas, Venezuela
&
Luis Mendoza Morales Mendoza MORALES is an associated professor at Simón Bolívar University, Caracas, Venezuela
Pages 66-81 | Published online: 21 Dec 2006

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Ching-Chow Yang. (2009) Development of an integrated model of a business excellence system. Total Quality Management & Business Excellence 20:9, pages 931-944.
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Articles from other publishers (16)

João Nuno Morais Lopes & Luís Farinha. (2017) Measuring the Performance of Innovation and Entrepreneurship Networks. Journal of the Knowledge Economy 9:2, pages 402-423.
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Chung-Kuang Hou. (2016) Using the balanced scorecard in assessing the impact of BI system usage on organizational performance. Information Development 32:5, pages 1545-1569.
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Jessica Keyes. 2016. Managing IT Performance to Create Business Value. Managing IT Performance to Create Business Value 127 147 .
Yu-jie Wu & Zi-xian Liu. 2016. Proceedings of the 22nd International Conference on Industrial Engineering and Engineering Management 2015. Proceedings of the 22nd International Conference on Industrial Engineering and Engineering Management 2015 371 378 .
Habib Zaman Khan. (2016) Multi-dimensional performance measurement practices in developing countries: A literature review and future research direction. Corporate Ownership and Control 13:2, pages 497-517.
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Ing-Long Wu & Jian-Liang Chen. (2014) A stage-based diffusion of IT innovation and the BSC performance impact: A moderator of technology–organization–environment. Technological Forecasting and Social Change 88, pages 76-90.
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Pauline Ratnasingam. (2014) The Evolution of Balance Scorecard and its Impact on Web Services Quality. International Journal of Organizational and Collective Intelligence 4:1, pages 45-56.
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Anthony Liew. 2013. Enterprise Resource Planning. Enterprise Resource Planning 205 231 .
Colm Heavey & Eamonn Murphy. (2012) Integrating the Balanced Scorecard with Six Sigma. The TQM Journal 24:2, pages 108-122.
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Anthony Liew. 2012. Customer-Centric Knowledge Management. Customer-Centric Knowledge Management 223 249 .
Jong Kim, Kannan Mohan & Balasubramaniam Ramesh. 2009. Applied Software Product Line Engineering. Applied Software Product Line Engineering 61 78 .
Pauline Ratnasingam. (2009) Service quality management applying the balanced scorecard: an exploratory study. International Journal of Commerce and Management 19:2, pages 127-136.
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Brijesh Patel, Thierry Chaussalet & Peter Millard. (2008) Balancing the NHS balanced scorecard!. European Journal of Operational Research 185:3, pages 905-914.
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Yujong Hwang & R.A. Leitch. (2005) Balanced scorecard: evening the odds of successful BPR. IT Professional 7:6, pages 24-30.
Crossref
Jessica Keyes. 2005. Implementing the IT Balanced Scorecard. Implementing the IT Balanced Scorecard.
J. Kaur. (2005) A Balanced Scorecard for Systemic Quality in Electronic Design Automation: An Implementation Method for an EDA Company. A Balanced Scorecard for Systemic Quality in Electronic Design Automation: An Implementation Method for an EDA Company.

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