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Information Systems Management Volume 20, 2003 - Issue 1
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Privacy and Security in E-Business

Integration of Systemic Quality and the Balanced Scorecard

Juan Solano A systems analyst at SUNACIT (SENIAT) in Venezuela.
,
María Pérez De Ovalles A professor at Simón Bolívar University, Caracas, Venezuela
,
Teresita Rojas An associated professor at Simón Bolívar University, Caracas, Venezuela
,
Anna Grimán Padua An associated professor at Simón Bolívar University, Caracas, Venezuela
&
Luis Mendoza Morales Mendoza MORALES is an associated professor at Simón Bolívar University, Caracas, Venezuela
Pages 66-81 | Published online: 21 Dec 2006

References

  • Callaos , N. and Callaos , B. Designing with a Systemic Total Quality . The International Conference on Information Systems Analysis and Synthesis ISAS’96 . Orlando, FL
  • Pressman , R. 2002 . Ingeniería del Software. Un enfoque práctico , Spain : McGraw-Hill .
  • Dromey , G. 1995 . A Model for Software Product Quality . IEEE Transactions on Software Engineering , 2 ( 2 ) February
  • Ortega , M. , Pérez , M. and Rojas , T. A Model for Software Product Quality with a Systemic Focus . The 4th World Multiconference on Systemics, Cybernetics and Informatics SCI 2000 and The 6th Intrernational Conference on Information Systems, Analysis and Synthesis ISAS 2000, Orlando, FL, July 2000 .
  • 1991 . ISO/IEC 9126 . Internacional ISO/IEC ,
  • Humphrey , W. 1997 . Introduction to Personal Software Process , Massachusetts : Addison-Wesley .
  • Kaplan , R. and Norton , D. 1996 . “ Cuadro deMando Integral ” . In The Balanced Scorecard, Gestión 2000
  • Olve , N. , Roy , J. and Wetter , M. 1999 . Implantando y Gestionando el Cuadro deMando Integral, Gestión 2000
  • Kaplan , R. and Norton , D. 2000 . “ The Strategy-Focused Organization ” . Harvard Business School Press .
  • Amat , O. 1999 . “ EVA Valor Económico Agregado ” . In Grupo Editorial Norma Barcelona, , Spain

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