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Original Articles

Complaint Sequences Within Antagonistic Argument

Pages 375-406 | Published online: 14 Jun 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (14)

Marina Noelia Cantarutti. (2022) Co-Animation in Troubles-Talk. Research on Language and Social Interaction 55:1, pages 37-58.
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Chase Wesley Raymond & John Heritage. (2021) Probability and Valence: Two Preferences in the Design of Polar Questions and Their Management. Research on Language and Social Interaction 54:1, pages 60-79.
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Rebecca Clift & Marco Pino. (2020) Turning the Tables: Objecting to Conduct in Conflict Talk. Research on Language and Social Interaction 53:4, pages 463-480.
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Marc Alexander & Elizabeth Stokoe. (2020) Characterological formulations of persons in neighbourhood complaint sequences. Qualitative Research in Psychology 17:3, pages 413-429.
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Johanna Ruusuvuori, Birte Asmuß, Pentti Henttonen & Niklas Ravaja. (2019) Complaining About Others at Work. Research on Language and Social Interaction 52:1, pages 41-62.
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Alexandra Kent & Kobin H. Kendrick. (2016) Imperative Directives: Orientations to Accountability. Research on Language and Social Interaction 49:3, pages 272-288.
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Kobin H. Kendrick & Francisco Torreira. (2015) The Timing and Construction of Preference: A Quantitative Study. Discourse Processes 52:4, pages 255-289.
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Bertram F. Malle, Steve Guglielmo & Andrew E. Monroe. (2014) A Theory of Blame. Psychological Inquiry 25:2, pages 147-186.
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Kevin A. Whitehead. (2013) Managing Self/Other Relations in Complaint Sequences: The Use of Self-Deprecating and Affiliative Racial Categorizations. Research on Language and Social Interaction 46:2, pages 186-203.
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Marjatta Pakkanen. (2011) Student teachers’ indirect complaining in learning groups. Teachers and Teaching 17:3, pages 383-394.
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Karen Tracy. (2007) The Discourse of Crisis in Public Meetings: Case Study of a School District's Multimillion Dollar Error. Journal of Applied Communication Research 35:4, pages 418-441.
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Martha Komter. (2003) The Interactional Dynamics of Eliciting a Confession in a Dutch Police Interrogation. Research on Language and Social Interaction 36:4, pages 433-470.
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Articles from other publishers (85)

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Bartłomiej Taurogiński, Bernadetta Janusz, Jörg R. Bergmann & Anssi Peräkylä. (2023) Spectrum of complaints: practices of complaining in therapeutic conversations as a window to spouses' personalities and couples' relationships. Frontiers in Psychology 14.
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Zenah Ayed Dajem. (2023) A Pragmatic Analysis of Verbal Complaints in Recorded Conversations from the Saudi Ministry of Health Call Centre (937). Corpus Pragmatics 7:3, pages 159-180.
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Klara Skogmyr Marian, Jenny Nilsson, Catrin Norrby, Jan Lindström & Camilla Wide. (2023) On the verge of (in)directness: Managing complaints in service interactions. Journal of Pragmatics 213, pages 126-144.
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Yuki Arita & Akiko Imamura. (2023) Japanese complaint responses in textbook dialogues and ordinary conversations: learning objects to expand interactional repertoires. International Review of Applied Linguistics in Language Teaching 0:0.
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Xu Huang & Yongping Ran. (2023) Nǐ kànzhe bàn ba : negotiating complaint solutions in e-shopping service encounters . Text & Talk 0:0.
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Andrea Rodriguez. 2022. Handbook of Pragmatics. Handbook of Pragmatics 66 90 .
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Edward Reynolds. (2022) Enticing a challengeable in arguments. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) Pragmatics / Quarterly Publication of the International Pragmatics Association (IPrA) Pragmatics, pages 411-430.
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Andrea Rodriguez. (2022) “Ay no I do feel exhausted”: Affiliative practices and interpersonal relationships in indirect complaints in Spanish. Journal of Pragmatics 194, pages 39-53.
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J. Sterphone. (2022) Complaining by category: Managing social categories and action ascription in wargame interactions. Language & Communication 84, pages 46-60.
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Franco Pauletto & Isabelle Ahlström. (2022) Pautas atípicas. Las conversaciones en los materiales auditivos para la enseñanza de español L2 publicados en Suecia. EuroAmerican Journal of Applied Linguistics and Languages 9:1, pages 52-70.
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Bertram F. Malle, Steve Guglielmo, John Voiklis & Andrew E. Monroe. (2022) Cognitive Blame Is Socially Shaped. Current Directions in Psychological Science 31:2, pages 169-176.
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Klara Skogmyr Marian. (2021) Assessing Without Words: Verbally Incomplete Utterances in Complaints. Frontiers in Psychology 12.
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Deborah Shulman, Mor Shnitzer-Akuka & Michal Reifen-Tagar. (2021) The cost of attributing moral blame: Defensiveness and resistance to change when raising awareness to animal suffering in factory farming. PLOS ONE 16:8, pages e0254375.
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Virginia Acuña Ferreira. (2021) The construction of future and hypothetical dialogues in third-party complaints as enactments of a subsequent direct complaint. Journal of Pragmatics 181, pages 68-79.
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Henna Paakki, Heidi Vepsäläinen & Antti Salovaara. (2021) Disruptive online communication: How asymmetric trolling-like response strategies steer conversation off the track. Computer Supported Cooperative Work (CSCW) 30:3, pages 425-461.
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Bryanna L. Hebenstreit & Alan Zemel. 2021. How Emotions Are Made in Talk. How Emotions Are Made in Talk 51 76 .
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Michael Haugh & Valeria Sinkeviciute. (2018) Accusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish. Journal of Language Aggression and Conflict 6:2, pages 248-270.
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Ping Liu & Huiying Liu. (2017) Responding to direct complaints. Pragmatics & Cognition Pragmatics and Cognition 24:1, pages 4-32.
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Bethan Benwell & May McCreaddie. 2017. Identity Struggles. Identity Struggles 243 262 .
Alena L. Vasilyeva. (2016) Interpersonal-Communication and Language-and-Social-Interaction Approaches to Studying ConflictL’approche de la communication interpersonnelle et l’approche du langage et de l’interaction sociale dans le cadre de l'étude des conflits. TIPA. Travaux interdisciplinaires sur la parole et le langage:32.
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Bertram F. Malle. (2015) Integrating robot ethics and machine morality: the study and design of moral competence in robots. Ethics and Information Technology 18:4, pages 243-256.
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Keun Young Sliedrecht, Fleur Van der Houwen & Marca Schasfoort. (2016) Challenging formulations in police interrogations and job interviews: A comparative study. Journal of Pragmatics 105, pages 114-129.
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Daria Dayter. 2016. Discursive Self in Microblogging. Discursive Self in Microblogging.
Xiaoli Zhou & Yaxin Wu. (2016) Criticizing as a Measurement of the Power Relations within Chinese Working Couples. Open Journal of Modern Linguistics 06:06, pages 441-461.
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Matthew M. Hollander. (2015) The repertoire of resistance: Non-compliance with directives in Milgram's ‘obedience’ experiments. British Journal of Social Psychology 54:3, pages 425-444.
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Danielle Pillet‐Shore. 2015. The International Encyclopedia of Language and Social Interaction. The International Encyclopedia of Language and Social Interaction 1 7 .
Marco Pino. 2015. Producing and Managing Restricted Activities. Producing and Managing Restricted Activities 271 304 .
Kawakib Radwan Al-Momani. (2014) Strategies of persuasion in letters of complaint in academic context: The case of Jordanian university students’ complaints. Discourse Studies 16:6, pages 705-728.
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Bertram F. Malle & Matthias Scheutz. (2014) Moral competence in social robots. Moral competence in social robots.
Jack Bilmes. (2014) Preference and the conversation analytic endeavor. Journal of Pragmatics 64, pages 52-71.
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Wyke Stommel & Fleur van der Houwen. (2014) Complaining and the Management of Face in Online Counseling. Qualitative Health Research 24:2, pages 183-193.
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Phillip Chong Ho Shon & Christopher R. Williams. (2013) An Archival Exploration of 19th-Century American Adult Female Offender Parricides. OMEGA - Journal of Death and Dying 67:3, pages 247-268.
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Treena Jingree & W.M.L. Finlay. (2011) Expressions of dissatisfaction and complaint by people with learning disabilities: A discourse analytic study. British Journal of Social Psychology 52:2, pages 255-272.
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. 2012. The Handbook of Conversation Analysis. The Handbook of Conversation Analysis 741 811 .
Helen Melander. (2012) Knowing how to play the game of jump rope: Participation and stancetaking in a material environment. Journal of Pragmatics 44:11, pages 1434-1456.
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Jan Svennevig. (2012) On being heard in emergency calls. The development of hostility in a fatal emergency call. Journal of Pragmatics 44:11, pages 1393-1412.
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F. Migdadi, M. A. Badarneh & K. Momani. (2012) Public Complaints and Complaint Responses in Calls to a Jordanian Radio Phone-in Program. Applied Linguistics 33:3, pages 321-341.
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Carrie Childs. (2012) ‘I’m not X, I just want Y’: Formulating ‘wants’ in interaction. Discourse Studies 14:2, pages 181-196.
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Janet Holmes. 2012. The Handbook of Intercultural Discourse and Communication. The Handbook of Intercultural Discourse and Communication 205 228 .
Björn Sjöblom & Karin Aronsson. 2012. Disputes in Everyday Life: Social and Moral Orders of Children and Young People. Disputes in Everyday Life: Social and Moral Orders of Children and Young People 377 405 .
Sara Orthaber & Rosina Márquez-Reiter. (2011) “Talk to the hand”. Complaints to a public transport company. Journal of Pragmatics 43:15, pages 3860-3876.
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Piera Margutti. (2011) Teachers’ reproaches and managing discipline in the classroom: When teachers tell students what they do ‘wrong’. Linguistics and Education 22:4, pages 310-329.
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Inkeri Lehtimaja. (2011) Teacher-oriented address terms in students’ reproach turns. Linguistics and Education 22:4, pages 348-363.
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Liisa Tainio. (2011) Gendered address terms in reproach sequences in classroom interaction. Linguistics and Education 22:4, pages 330-347.
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Edward Reynolds & Johanna Rendle-Short. (2011) Cues to deception in context: Response latency/gaps in denials and blame shifting. British Journal of Social Psychology 50:3, pages 431-449.
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John Heritage. (2011) The interaction order and clinical practice: Some observations on dysfunctions and action steps. Patient Education and Counseling 84:3, pages 338-343.
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Camilla Vásquez. (2011) Complaints online: The case of TripAdvisor. Journal of Pragmatics 43:6, pages 1707-1717.
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Monika Vöge. (2010) Local identity processes in business meetings displayed through laughter in complaint sequences. Journal of Pragmatics 42:6, pages 1556-1576.
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Trine Heinemann & Véronique Traverso. (2009) Complaining in interaction. Journal of Pragmatics 41:12, pages 2381-2384.
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Paul Drew & Traci Walker. (2009) Going too far: Complaining, escalating and disaffiliation. Journal of Pragmatics 41:12, pages 2400-2414.
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Trine Heinemann. (2009) Participation and exclusion in third party complaints. Journal of Pragmatics 41:12, pages 2435-2451.
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Marty Laforest. (2009) Complaining in front of a witness: Aspects of blaming others for their behaviour in multi-party family interactions. Journal of Pragmatics 41:12, pages 2452-2464.
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Chiara M. Monzoni. (2009) Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions. Journal of Pragmatics 41:12, pages 2465-2478.
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Elizabeth Stokoe. (2009) Doing actions with identity categories: complaints and denials in neighbor disputes. Text & Talk - An Interdisciplinary Journal of Language, Discourse Communication Studies 29:1, pages 75-97.
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Jamie Shinhee Lee. (2008) The battle of the sexes in Korean entertainment media: Husband vs. wife in TV drama. Journal of Pragmatics 40:12, pages 2175-2196.
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Petteri Laihonen. (2008) Language ideologies in interviews: A conversation analysis approach 1 . Journal of Sociolinguistics 12:5, pages 668-693.
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Chiara Maria Monzoni. (2008) Introducing direct complaints through questions: the interactional achievement of `pre-sequences'?. Discourse Studies 10:1, pages 73-87.
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Elizabeth StokoeDerek Edwards. (2016) `Black this, black that': racial insults and reported speech in neighbour complaints and police interrogations. Discourse & Society 18:3, pages 337-372.
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Charles Goodwin. (2006) Retrospective and prospective orientation in the construction of argumentative moves. Text & Talk - An Interdisciplinary Journal of Language, Discourse Communication Studies 26:4-5, pages 443-461.
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Michelle O'Reilly. (2005) The complaining client and the troubled therapist: a discursive investigation of family therapy. Journal of Family Therapy 27:4, pages 370-391.
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Ágnes Lerch. (2005) The concept of preference and its manifestation in Hungarian verbal conflict sequences. Acta Linguistica Hungarica 52:1, pages 41-75.
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Derek Edwards. (2016) Moaning, whinging and laughing: the subjective side of complaints. Discourse Studies 7:1, pages 5-29.
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Rosina Márquez Reiter. (2005) Complaint calls to a caregiver service company: The case of desahogo. Intercultural Pragmatics 2:4.
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Chiara Μ. Monzoni. 2004. Dialogue Analysis VIII: Understanding and Misunderstanding in Dialogue. Dialogue Analysis VIII: Understanding and Misunderstanding in Dialogue 119 130 .
Laura Sterponi. (2016) Construction of Rules, Accountability and Moral Identity by High-Functioning Children with Autism. Discourse Studies 6:2, pages 207-228.
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Paul Drew. (2023) Precision and Exaggeration in Interaction. American Sociological Review 68:6, pages 917-938.
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Sanna Vehviläinen. (2016) Avoiding Providing Solutions: Orienting to the Ideal of Students' Self-Directedness in Counselling Interaction. Discourse Studies 5:3, pages 389-414.
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Nussbaum E. Michael. (2016) Appropriate Appropriation: Functionality of Student Arguments and Support Requests during Small-Group Classroom Discussions. Journal of Literacy Research 34:4, pages 501-544.
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Marty Laforest. (2002) Scenes of family life. Journal of Pragmatics 34:10-11, pages 1595-1620.
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Helmut Gruber. (2001) Questions and strategic orientation in verbal conflict sequences. Journal of Pragmatics 33:12, pages 1815-1857.
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