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INTRODUCTION

Survey Research to Measure EAP Customer Satisfaction

A Quality Improvement Tool

Pages 41-75 | Published online: 26 Oct 2008

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Elias Levers Mugari, Oliver Mtapuri & Mamoloko Rangongo. (2014) Employee Assistance Programme: The Case of a Local Municipality in South Africa. Journal of Social Sciences 39:3, pages 257-263.
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SterlingT. Shumway, ThomasG. Kimball, AlanW. Korinek & MargaretL. Keeling. (2006) Quantitative Assessment and EAPs. Journal of Workplace Behavioral Health 21:1, pages 23-37.
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Rick Csiernik. (2005) A Review of EAP Evaluation in the 1990s. Employee Assistance Quarterly 19:4, pages 21-37.
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Hide Yamatani, LindaK. Santangelo, Carolyn Maue & MaryC. Heath. (1999) A Comparative Analysis and Evaluation of a University Employee Assistance Program. Employee Assistance Quarterly 15:1, pages 107-118.
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VictorY. Haines, André Petit & Simon Lefrançois. (1999) Explaining Client Satisfaction with an Employee Assistance Program. Employee Assistance Quarterly 14:4, pages 65-78.
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Javier Rodriguez & WilliamA. Borgen. (1998) Needs Assessment. Employee Assistance Quarterly 14:2, pages 11-29.
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Susan Fritz & NancyF. Myers. (1998) The Impact of Gender and Status in a University Setting on Importance of EAP Services. Employee Assistance Quarterly 13:3, pages 59-68.
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HusseinH. Soliman & John Poulin. (1997) Client Satisfaction with Crisis Outreach Services. Journal of Social Service Research 23:2, pages 55-76.
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Debra Blaze-Temple & FrancesM. Honig. (1997) Process Evaluation of an Australian EAP. Employee Assistance Quarterly 12:4, pages 15-35.
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