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Original Articles

Patients' Perceptions of Service Quality Dimensions

An Empirical Examination of Health Care in New Zealand

, &
Pages 3-22 | Published online: 04 Oct 2008

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Read on this site (6)

Monica Guedes & Claudia Araujo. (2022) Perceived Quality of Hospital Services from the Perspective of Doctors and Patients: An Integrative Model. Latin American Business Review 23:1, pages 1-20.
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Chunzhou Mu, Richard De Abreu Lourenco, Kees van Gool & Jane Hall. (2018) Is low-priced primary care bad for quality? Evidence from Australian general practice. Applied Economics 50:5, pages 475-491.
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G Qin, Kittipong Boonme, Benjamin George & Victor Prybutok. (2017) The Moderating Effect of Gender in Urgent Care Service Satisfaction. Quality Management Journal 24:3, pages 20-30.
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Hung-Che Wu & Yong Jae Ko. (2013) Assessment of Service Quality in the Hotel Industry. Journal of Quality Assurance in Hospitality & Tourism 14:3, pages 218-244.
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JustinW. Gressel. (2013) Development of a Quality Ranking Model for Home Health Care Providers. Health Marketing Quarterly 30:3, pages 246-262.
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Wann-Yih Wu, Shih-Wen Hsiao & Hsing-Ping Kuo. (2004) Fuzzy Set Theory Based Decision Model for Determining Market Position and Developing Strategy for Hospital Service Quality. Total Quality Management & Business Excellence 15:4, pages 439-456.
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Articles from other publishers (23)

Phi-Hung Nguyen & Hong-Anh Pham. (2023) A Grey Simulation-Based Fuzzy Hierarchical Approach for Diagnosing Healthcare Service Quality. Computers, Materials & Continua 74:2, pages 3231-3248.
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Yaeri Kim, Seojin Stacey Lee & Taewoo Roh. (2020) Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry. Sustainability 12:10, pages 4281.
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Sofia Xesfingi & Athanassios Vozikis. 2017. Healthcare Ethics and Training. Healthcare Ethics and Training 1172 1182 .
Louisa Luther, Martin Benkenstein & Katja Rummelhagen. (2016) Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity. Journal of Retailing and Consumer Services 30, pages 50-58.
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Sofia Xesfingi & Athanassios Vozikis. 2016. Effective Methods for Modern Healthcare Service Quality and Evaluation. Effective Methods for Modern Healthcare Service Quality and Evaluation 1 15 .
Sonali Jain & Sanjay K. Jain. (2015) Does outcome quality matter? An investigation in the context of banking services in an emerging market. Journal of Consumer Marketing 32:5, pages 341-355.
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Carolyn Tarrant, Emma Angell, Richard Baker, Mary Boulton, George Freeman, Patricia Wilkie, Peter Jackson, Fatimah Wobi & Diane Ketley. (2014) Responsiveness of primary care services: development of a patient-report measure – qualitative study and initial quantitative pilot testing. Health Services and Delivery Research 2:46, pages 1-368.
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Nada Andelic, Helene L. Soberg, Svein Berntsen, Solrun Sigurdardottir & Cecilie Roe. (2014) Self‐Perceived Health Care Needs and Delivery of Health Care Services 5 Years After Moderate‐to‐Severe Traumatic Brain Injury. PM&R 6:11, pages 1013-1021.
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Mohammad Karim Bahadori, Mehdi Raadabadi, Majid Heidari Jamebozorgi, Mahmood Salesi & Ramin Ravangard. (2014) Measuring the Quality of Provided Services for Patients With Chronic Kidney Disease. Nephro-Urology Monthly 6:5.
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Hung-Che Wu. (2014) The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments. Asia Pacific Journal of Marketing and Logistics 26:4, pages 540-565.
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Hung-Che Wu & Ching-Chan Cheng. (2013) A hierarchical model of service quality in the airline industry. Journal of Hospitality and Tourism Management 20, pages 13-22.
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Sik Sumaedi, Gede Mahatma Yuda Bakti & Nur Metasari. (2012) An empirical study of state university students' perceived service quality. Quality Assurance in Education 20:2, pages 164-183.
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Michael D. Clemes, Christopher Gan & Min Ren. (2010) Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry. Journal of Hospitality & Tourism Research 35:4, pages 530-568.
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Liz Gill, Lesley White & Ian Cameron. (2010) Transitional aged care and the patient's view of quality. Quality in Ageing and Older Adults 11:2, pages 5-18.
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Keith F. Ward, Erik Rolland & Raymond A. Patterson. 2009. Emergent Strategies for E-Business Processes, Services and Implications. Emergent Strategies for E-Business Processes, Services and Implications 1 13 .
Florica Marian, Kerstin Joost, Krishan D Saini, Klaus von Ammon, André Thurneysen & André Busato. (2008) Patient satisfaction and side effects in primary care: An observational study comparing homeopathy and conventional medicine. BMC Complementary and Alternative Medicine 8:1.
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Federico Lega & Alessandro Mengoni. (2008) Why non-urgent patients choose emergency over primary care services? Empirical evidence and managerial implications. Health Policy 88:2-3, pages 326-338.
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J.A.M. (Hans) Harmsen, R.M.D. (Roos) Bernsen, M.A. (Marc) Bruijnzeels & L. (Ludwien) Meeuwesen. (2008) Patients’ evaluation of quality of care in general practice: What are the cultural and linguistic barriers?. Patient Education and Counseling 72:1, pages 155-162.
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Ming-Tien Tsai, Hsueh-Liang Wu & Wen-Ko Liang. (2006) Fuzzy Decision Making for Market Positioning and Developing Strategy for Improving Service Quality in Department Stores. Quality & Quantity 42:3, pages 303-319.
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Tracey S. Dagger, Jillian C. Sweeney & Lester W. Johnson. (2016) A Hierarchical Model of Health Service Quality. Journal of Service Research 10:2, pages 123-142.
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Keith F. Ward, Erik Rolland & Raymond A. Patterson. (2005) Improving Outpatient Health Care Quality. Health Care Management Review 30:4, pages 361-371.
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Veronica Currie, Gill Harvey, Elizabeth West, Hugh McKenna & Sinead Keeney. (2005) Relationship between quality of care, staffing levels, skill mix and nurse autonomy: literature review. Journal of Advanced Nursing 51:1, pages 73-82.
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Justin F. Keogan. (2006) Management of Health Services in Ireland: Identifying the Determinants of Process Effectiveness in Health Related Services. SSRN Electronic Journal.
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